Infected, Malwarebytes didn't prevent it

[wrund]

I tried the initial steps listed on your website- downloaded DDS.com, it's on my desktop. But their is no option to "run it as the Administrator", and it didn't save any logs to my desktop.

I also don't find options to be able to "track this topic" with instant email notification.

[wrund]

• Also, I didn't mention that I have the PRO version, and still got infected, nor will the program find the problems.
  

[Maurice Naggar]

@ wrund

What is the Windows version on your system? XP, Vista, Windows 7, or Windows 8?

What is the name & version of your Antivirus program?

If this is running Windows XP, there is -no- option to Run as administrator !

If running XP, double click DDS to get it going.

We must have a DDS.txt and Attach.txt from you in order to move forward.

Do not "attach" any files.

Always Copy and Paste the contents directly into the main body of reply.

[wrund]

I think this computer has Vista on it. When I double click DDS, it runs and says it wll create a log, but I don't know where the log is, if any. It's not on the desktop.

[wrund]

This computer has Windows 7 on it.

[wrund]

Whe I went to check the version of Malwarebytes anti-malware PRO version I have, the fake FBI page came up. I thought thats why I bought his program, so I wouldn't get all these viruses?

[wrund]

The 14th time was it, it finally posted the log-

DDS (Ver_2012-11-20.01)

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Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 7/13/2011 4:46:01 PM

System Uptime: 12/3/2012 1:21:04 PM (1 hours ago)

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Motherboard: Intel Corp. | | Base Board Product Name

Processor: Intel® Core i3-2310M CPU @ 2.10GHz | CPU1 | 2100/1333mhz

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==== Disk Partitions =========================

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C: is FIXED (NTFS) - 451 GiB total, 402.857 GiB free.

D: is CDROM ()

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==== Disabled Device Manager Items =============

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==== System Restore Points ===================

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RP161: 10/10/2012 11:49:52 AM - Scheduled Checkpoint

RP162: 10/18/2012 8:46:20 AM - Scheduled Checkpoint

RP163: 10/29/2012 12:33:03 PM - Scheduled Checkpoint

RP164: 11/10/2012 8:21:30 AM - Scheduled Checkpoint

RP165: 11/17/2012 10:53:30 PM - Scheduled Checkpoint

RP166: 11/29/2012 9:30:16 PM - Installed TOSHIBA Service Station

RP167: 12/2/2012 12:06:27 AM - Installed SpyHunter

RP168: 12/2/2012 12:40:13 AM - Removed SpyHunter

RP169: 12/2/2012 12:40:56 AM - Removed SpyHunter

RP170: 12/2/2012 12:53:19 AM - Removed SpyHunter

RP171: 12/2/2012 8:35:31 PM - Removed VZAccess Manager.

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==== Image File Execution Options =============

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==== Installed Programs ======================

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7-Zip 9.22beta

7Zip

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.4) MUI

AllApp

AllApp - LPES

Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver

Becrypt Media Viewer

Best Buy pc app

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

Conexant HD Audio

D3DX10

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Google Chrome

Google Earth Plug-in

Google Toolbar for Internet Explorer

Google Update Helper

Intel® Management Engine Components

Intel® Processor Graphics

Intel® Rapid Storage Technology

Java Auto Updater

Java 6 Update 20

Junk Mail filter update

Label@Once 1.0

Malwarebytes Anti-Malware version 1.65.1.1000

MediaBar

Mesh Runtime

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Student 2010

Microsoft Office Office 64-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 64-bit MUI (English) 2010

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Nitro Reader 2

PANTECH USB Modem V2

PlayReady PC Runtime amd64

PlayReady PC Runtime x86

Realtek USB 2.0 Reader Driver

Realtek WLAN Driver

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)

Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition

Synaptics Pointing Device Driver

TOSHIBA Application Installer

TOSHIBA Assist

Toshiba Book Place

TOSHIBA Bulletin Board

TOSHIBA Disc Creator

TOSHIBA eco Utility

TOSHIBA Face Recognition

TOSHIBA Hardware Setup

TOSHIBA HDD/SSD Alert

TOSHIBA Media Controller

TOSHIBA Media Controller Plug-in

TOSHIBA PC Health Monitor

TOSHIBA Quality Application

TOSHIBA Recovery Media Creator

TOSHIBA ReelTime

TOSHIBA Resolution+ Plug-in for Windows Media Player

TOSHIBA Service Station

TOSHIBA Sleep Utility

TOSHIBA Supervisor Password

TOSHIBA Value Added Package

TOSHIBA Web Camera Application

TOSHIBA Wireless LAN Indicator

ToshibaRegistration

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Verizon Wireless UM190 Firmware Updates

WebEx

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WinZip 15.0

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==== Event Viewer Messages From Past Week ========

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12/3/2012 1:20:40 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535

12/3/2012 1:20:40 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535

12/3/2012 1:20:40 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

11/29/2012 5:37:13 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: After starting, the service hung in a start-pending state.

11/29/2012 5:37:08 PM, Error: Service Control Manager [7022] - The Peer Name Resolution Protocol service hung on starting.

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==== End Of File ===========================