Browser Redirect Problem -- usually to www.infoflashes.com

jampa · December 1, 2012

Hi!

I have been following other forum suggestions on trying to clean this out. But, I still have redirects! I had "Recommended for You" popups that would hang out on the lower right part of the browser window. I followed the directions of this topic : http://forums.malwarebytes.org/index.php?showtopic=109884. I used RogueKiller, TDSSKiller, Combofix, and Malawarebytes. Although, I haven't seen the "Recommended for You" Popups lately, I still have redirects... mostly to www.infoflashes.com.

I also have ad-aware and avg free versions installed, and they have found nothing. I have been looking at the forums on "browser redirects" and have noticed that they also recommend using the Combofix and Malawarebytes fixes. Maybe I don't know what I am looking for! Any help would be appreciated!

gringo_pr · December 1, 2012

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
[*]Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
[*]Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
[*]Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-DeFogger-

Please download

DeFogger to your desktop.
Double click DeFogger to run the tool.

The application window will appear
Click the Disable button to disable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

-Security Check-

Download Security Check by screen317 from

here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-Download DDS-

Please download DDS from one of the links below and save it to your desktop:

Download DDS and save it to your desktop

Link1
Link2
Link3

Double-Click on dds.scr and a command window will appear. This is normal.
Shortly after two logs will appear:
- DDS.txt
- Attach.txt
[*]A window will open instructing you save & post the logs
[*]Save the logs to a convenient place such as your desktop
[*]Copy the contents of both logs & post in your next reply

information and logs

In your next post I need the following

both reports from DDS
report from security check
let me know of any problems you may have had

Gringo

gringo_pr · December 6, 2012

Hello

48 Hour bump

It has been more than 48 hours since my last post.

do you still need help with this?
do you need more time?
are you having problems following my instructions?
if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

jampa · December 6, 2012

Hi Gringo! Thanks for helping.

--SECURITY CHECK --

Results of screen317's Security Check version 0.99.56

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

AVG Anti-Virus Free Edition 2013

Lavasoft Ad-Aware

Antivirus up to date! (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

Ad-Aware

Malwarebytes Anti-Malware version 1.65.1.1000

Java 7 Update 9

Adobe Flash Player 10 Flash Player out of Date!

Adobe Flash Player 11.4.402.265 Flash Player out of Date!

Adobe Reader 10.1.4 Adobe Reader out of Date!

Mozilla Thunderbird (17.0.)

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

Google Chrome 23.0.1271.64

Google Chrome 23.0.1271.91

Google Chrome 23.0.1271.95

````````Process Check: objlist.exe by Laurent````````

Ad-Aware AAWService.exe is disabled!

Ad-Aware AAWTray.exe is disabled!

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

AVG avgwdsvc.exe

Ad-Aware Antivirus AdAwareService.exe

Ad-Aware Antivirus SBAMSvc.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

--DDS--

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16455 BrowserJavaVersion: 10.9.2

Run by Vanessa at 8:07:51 on 2012-12-06

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.9655.7069 [GMT -6:00]

.

AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A}

SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC}

.

============== Running Processes ===============

.

C:\PROGRA~2\AVG\AVG2013\avgrsa.exe

C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe

C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe

c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\IDT\WDM\Beats64.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files (x86)\PDF Complete\pdfsvc.exe

C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe

c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe

C:\Program Files (x86)\PowerISO\PWRISOVM.EXE

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\epson\Creativity Suite\Event Manager\EEventManager.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\AVG\AVG2013\avgui.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe

C:\Program Files (x86)\AVG\AVG2013\avgemca.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\System32\WUDFHost.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe

C:\Windows\SysWOW64\RunDll32.exe

c:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe

C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe

C:\Windows\system32\wuauclt.exe

C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe

C:\Program Files (x86)\adawaretb\ffHelper.exe

C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe

C:\PROGRA~2\AD-AWA~1\AdAware.exe

C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe

C:\Users\Vanessa\Desktop\RogueKiller.exe

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE

C:\Windows\system32\RunDLL32.exe

C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

C:\Program Files (x86)\Internet Explorer\IELowutil.exe