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antivirus 360. malwarebytes not working


west8
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ok so antivirus 360 seems to be on the wifes computer. well at least a lot of pop ups, blocked web pages ect. So i downloaded malwarebytes as recommended but it doesnt seem to work. i start the scan then the window just closes and nothing else happens. but hijack seemed to work and heres the log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:50:40 PM, on 2/26/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\MySpace\IM\MySpaceIM.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\A360\av360.exe

C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

C:\WINDOWS\system32\java.exe

C:\Program Files\MySpace\IM\MySpaceIM.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe

C:\WINDOWS\ALCXMNTR.EXE

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

c:\windows\system\hpsysdrv.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.symantec.com/enterprise/securit...ponse/index.jsp

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll

O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O2 - BHO: &Research - {D263FA6D-84CC-48A8-9AF6-C664362B7A5B} - C:\WINDOWS\system32\winconfig.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run

O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1

O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h

O4 - HKCU\..\Run: [9886ECFD4A4364188F440B465E261EC1] C:\Program Files\A360\av360.exe

O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')

O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm

O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by133fd.bay133.hotmail.msn.com/resources/MsnPUpld.cab

O16 - DPF: {64D01C7F-810D-446E-A07E-456746835644} (AtlBoxWordCtlAttrib Class) - http://games.myspace.com/gameshell/games/c...n/abcisland.cab

O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://games.myspace.com/Gameshell/GameHos...ronGameHost.cab

O16 - DPF: {D410AFBD-4E26-4D5F-840F-0412D6F6BB8D} (CPlayFirstSandScriptControl Object) - http://myspace.oberon-media.com/gameshell/...pt.1.0.0.21.cab

O18 - Filter hijack: text/html - {b5266d71-53e2-47a8-b284-964d32b47b61} - C:\WINDOWS\system32\msziptools.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

O23 - Service: Logitech Process Monitor (LVPrcSrv) - Unknown owner - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe (file missing)

O23 - Service: LVSrvLauncher - Unknown owner - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe (file missing)

O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE

O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

--

End of file - 11771 bytes

thanks for your help!

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  • 2 weeks later...
  • Root Admin

Seems this one was skipped accidentally.

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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