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HELP! (win32/Olmarik.TDL4 trojan & win32/Olmasco.AD trojan)


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Hello

Since approximately 3 months ago, my internet browsers respond very slow. I tried many internet browsers (mozilla,internet explorer, chrome) and all doing the same thing.

I type an web address and I hit the "enter" key and I have to wait more that half a minute for the page to start loading. My internet speed is very good and my coworkers don't have any problem with the browsers.

Yesterday I did a scan with eset nod antivirus and in the log report I saw the below infections :

"Operating memory - Win32/Olmarik.TDL4 trojan - unable to clean"

"Operating memory > firefox.exe(7448) - a variant of Win32/Olmasco.AD trojan - unable to clean"

I tried to find a way on the internet to get rid of these trojans, but I find out that is a little bit difficult because of the different tipe of these trojans.

Hope you can help me like in this post : (http://forums.malwarebytes.org/index.php?showtopic=115649&st=0) :(

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Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.
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