Malwarebytes settings password: The password entered was incorrect!

[inmalwareby]

Hello all,

Did a search as much I could but didn't found a way to solve this situation:

I had a password to protect Malwarebytes settings (and I also think this

works also for the Ignore List, not sure what else is password protected),

and now want to check my Settings or my Ignore List and I'm facing a

forgot password !

I can't remember the password, even trying a lot of variants.

I don't want to think that someone change it, but who knows...

The question is: how can I recover from a Malwarebytes forgotten

password ?!

All seems working well, no infections detected, but not accessing those

two areas don't let me confortable...

Thanks for any assistance.

[daledoc1]

Hi:

IIRC, I think you might need to do a clean reinstall (and set a new password once you've done so).

http://forums.malwarebytes.org/index.php?showtopic=107263&view=findpost&p=534665

Feel free to wait for an MBAM staffer to weigh in, in case there is an easier way to recover this.

Otherwise, the instructions for a clean reinstall follow.

HTH,

daledoc1

-----------------------------

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  

You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

Location for Windows x86

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

Location for Windows x64

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

[inmalwareby]

Thanks for your quick reply.

I'll do a clean reinstall. It's fast and simple.

I would like also to hear if, just in case this might happen in the future, is there a way

to recover, but in a safety way or everybody will disable the password protection easily.

A final to note: if I had password protection activated, why right clicking the system

tray icon allows me to quit the real time protection ?

Isn't this a Malwarebytes weakness ? I mean, a malicious software can deactivate

Malwarebytes, since the password isn't requested, when a quit action is done ?

[daledoc1]

We'll need to wait for the MBAM staff, but I think that the password protection part of the program is being updated/improved/hardened for a future build, as we speak.

I don't know when the changes might be released, though.

Let us know if you need anything else!

Cheers,

daledoc1

[inmalwareby]

Thank you.

That's all for now, but I would really like to see the password action alive when

quiting the system tray icon (I guess it will improve safety, I don't know, it is just

a sugestion).

Cheers.

[AdvancedSetup]

Yes there is work on improving the password features. No there is no way to recover from a lost password. Running the MBAM-CLEAN utility and reinstalling the product is required.

Thanks