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FBI Green Dot Moneypak virus

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First, let me say how awesome the volunteers here are helping individuals rid themselves of these viruses. I have read many of the forum posts in detail and in the end it appears as if each solution is custom to each individual. Sooo, here I am. My symptoms..

-FBI Moneypak Green Dot Virus ($200 ransom version)

-Virus appears when booting computer in normal mode and in Safe Mode with Networking. The only option I have to have any access to my computer is via Safe Mode (i.e. I have no internet on infected computer)

-I have tried every combination of things I could find relevant to removing this virus. None of the common .exe's, regisitry entries, startup programs, etc seem to be on my computer. I have tried ESET NAV full system scans, malware bytes anti-malware, rouge killer, adwcleaner, etc, none of these programs detect any malware on my system.

I've been at it for days, and I'm about ready to wave the white flag. So, last stop, malwarebytes forum. Hope someone can help!


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  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer, you can contact the help desk


If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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