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Getting Blue Screen and cannot eliminate 2 Trojans


FoxFE
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I have MBAM Pro and cannot remove 2 trojans that are on my computer. I cannot boot my machine. I have to use safe mode with networking to get online. I have read some of the forums but I need some interactive help with the board experts. I have posted the first two files to this topic. I await any assistance the board can give

thanks in advance

FoxFE

attach.txt

dds.txt

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Hello FoxFE and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

BACKDOOR WARNING

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

Please download Malwarebytes Anti-Rootkit from here.

  1. Unzip the contents to a folder in a convenient location.
  2. Open the folder where the contents were unzipped and run mbar.exe ( right click and select Run as adminsistrator for Vista and Windows 7)
  3. Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  4. Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  5. Wait while the system shuts down and the cleanup process is performed.
  6. Please post the two logs produced.

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  • 3 weeks later...
  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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