Electrobrandino Posted February 26, 2009 ID:59961 Share Posted February 26, 2009 Below is just a fun little chat I had with an HP rep over a customers Laptop....Thought I would SHARE!! lol I love how I ended the conversation I was so fed up with him. UGH!!Brandon Beard : Computer begins to power on then immediately shuts off and repeats cycle infinitely. I need to know if the DV9000 Series extended warranty applies to this laptop[An agent will be with you shortly.][You are now chatting with Vijak .]Vijak : Hello BrandonVijak : Welcome to HP Total Care for HP notebooks.Vijak : Let me assist you in this regard.Vijak : Please confirm when you turn on the Notebook do you able to see the HP logo?Brandon Beard : noBrandon Beard : it does not postVijak : OkayVijak : I understand that when you turn on the Notebook .All the LED's are working fine but there is no display on the screenVijak : Am I right?Brandon Beard : all LED's come on, then they go off after 1-2 seconds. then 2 seconds later they come back on and repeatVijak : OkayVijak : Since when are you experiencing this issue?Brandon Beard : it has been getting progressively worse. Before we were able to log into the pc after powering down, removing battery, etc. now it will not come up no matter whatVijak : OkayVijak : Let us isolate the issue, whether the issue with the Notebook hardware or software .To isolate this, I request you to perform the Power drainVijak : With an extensive use of the notebook, some times notebook would store some static charges which indeed will stop the notebook from powering up or charging the battery. The procedure to remove this static charges from the notebook is known as power drain. Performing a power drain procedure will not effect any personal data or delete any pictures from the hard drive on your notebook.Brandon Beard : i have done this i shall try again tho if u mustVijak : I request you to use Power Drain procedure by following these steps:1. Disconnect the AC Adapter.2. Remove the Battery.3. Hold the Power button down for 30 seconds to 1 minute.Vijak : 4. Reconnect the AC adapter and Battery.5. Turn on the Notebook power.Vijak : PLease perform the above steps and let me know the resultBrandon Beard : okBrandon Beard : it still will not postVijak : I regret to hear thatVijak : I suspect that it is hardware issue, there might be hardwar malfunction, Notebook should be diagnosis in our repair center so send the Notebook to HP for mail in repair .I would be glad to arrange the free mail in repair to your Notebook if your nOtebook is under warrantyVijak : Could you please provide me the Serial Number (eg: CNS34915MC) and Product Number (eg:DS542U) of your Notebook? You may find that on a sticker attached to the Bottom or top of the Notebook.Brandon Beard : the serial is XXXXXXXXXX The laptop is NOT under the original warranty. The DV9000 Series had an extended warranty for this same issue I am having. Thats why I asked you if this model DV9627CL was covered under that extended warrantyVijak : Please let me check your Notebook warranty statusVijak : May I have 3-4 minutes of your time while I check for your Notebook warranty status?Brandon Beard : ok, but i allready checked it i said Vijak : Please let me checkVijak : Please provide me the product number(p/n)of the Notebook.Vijak : The Product Number is a 6 to 7 digit alpha numeric number which will be there at the bottom of the Notebook on the Service Tag.Brandon Beard : GS723UAVijak : Thank you for the informationVijak : Here is the weblink for NVIDIA nForce Chipset Driver and Network Controller:ftp://ftp.hp.com/pub/softpaq/sp33001-33500/sp33411.exeVijak : Sorry for the above typoVijak : Thank you for your time and patienceBrandon Beard : what?Vijak : As per our records your Notebook warranty has expired on 12/28/2008.So It's not possible to arrange the free mail in repair to your NotebookBrandon Beard : how is that going to help me?Brandon Beard : that link has nothing to do with meVijak : Please ignore the weblink which I have provided above .It's mistakelly typed to youBrandon Beard : ok sorryVijak : I apologise for the inconveniece caused to you.Brandon Beard : it is fine.Vijak : As per our records your Notebook warranty has expired on 12/28/2008.So It's not possible to arrange the free mail in repair to your NotebookBrandon Beard : but my original question is still not answered. Does that EXTENDED warranty apply? it supposedly extended it 2 years...Vijak : And I regret to inform that your Notebook is not eligible HP limited warranty enhancement .Vijak : Please refer this weblinkVijak : Here is the weblink for HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs - HP Limited Warranty Service EnhancementVijak : http://h10025.www1.hp.com/ewfrf/wc/documen...lc=en&cc=usBrandon Beard : why is it not covered if it was manufactured improperly like all the others?Vijak : Please open the weblink and check only those Notebook has the eligible for Hp limited warranty enhancement for the symptoms which has mentioned in the weblinkBrandon Beard : omg gtfo Link to post Share on other sites More sharing options...
Electrobrandino Posted February 26, 2009 Author ID:59995 Share Posted February 26, 2009 hmmm it was funnier right after the conversation lolI still like how I ended it. that laptop is only 1 number off from being under warranty (covered DV9000 series up to DV9400. It was DV9500/DV9627CL ) Link to post Share on other sites More sharing options...
exile360 Posted February 28, 2009 ID:60558 Share Posted February 28, 2009 Due to issues (which are all too common) with Nvidia chipsets in both laptops and desktops, I wouldn't be surprised if they don't start extending the warranties on all of their computers that contain them. Link to post Share on other sites More sharing options...
Electrobrandino Posted March 2, 2009 Author ID:60933 Share Posted March 2, 2009 we can only hope exile...we can only hope Link to post Share on other sites More sharing options...
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