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I have a Dell Inspiron 6000 laptop running Windows XP SP3 and encountered the above problem after a previous system restore. Windows initiates fine, the Welcome screen displays and, instead of going to my desktop, the user logon screen comes up. When I select the user name to logon, I get the Windows logon, logoff 'music', the system indicates 'saving my personal settings', and the only option I have is to shut down. CTL-ALT-DEL displays a logon screen, but when I logon from here I return to the user screen, and the lopp continues.

I'm not certain if this is a virus or a system problem with my user profiles.

Thank you for any suggestions!

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  • Root Admin

Hello and welcome to Malwarebytes

This does sound like a probable infection.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

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