Need help with removing 2 trojan agents

[foxcomputers]

Hi

Im having a lot of trouble removing 2 specific trojan.agents from a customers desktop pc. Have ran Malwarebytes and removed them but then doing another scan it picks them up again.

The 2 that keep coming back our:

Trojan.Agent: HKLM\System\Currentcontrolset\Enum\root\legacy_microsoft_windows_service

Trojan.Agent: HKLM\System\Currentcontrolset\Services\Microsoft windows service

I have tried using programs such as TDSS KILLER, Combo-fix, Rkill, Roguekiller but im having no luck with any of them. The internet is working but trying to get to a security site such as AVG brings up "internet explorer cannot display the webpage"

Im also getting the following 3 infections which wont remove either:

PUM. Disabled.SecurityCentre: HKLM\Software\Microsoft\SecurityCentre\Antivirusdisablenotify

PUM. Disabled.SecurityCentre: HKLM\Software\Microsoft\SecurityCentre\Firewalldisablenotify

PUM. Disabled.SecurityCentre: HKLM\Software|Microsoft\SecurityCentre\Updatedisablenotify

Has anyone seen these infections before and got round them? would appreciate any help

[daledoc1]

Im having a lot of trouble removing 2 specific trojan.agents from a customers desktop pc. Have ran Malwarebytes and removed them but then doing another scan it picks them up again.

Hello and welcome, foxcomputers:

Since your post indicates that you are using MBAM in a business/retail/technician capacity, your MBAM PRO corporate license entitles you to free, one-on-one support from the corporate helpdesk.

The corporate support team will assist you with cleaning the infected computer.

Please contact corporate support HERE.

Please make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.

In order to assist you better please provide the following information when contacting them:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Thank you very much,

daledoc1