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email hack - msnbc nbcnews9


girlelec
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My computer started misbehaving after opening a link from a friend's hacked email account. I received an email with my name in the subject line and what a link to what appeared to be a news article. Losing the desktop wallpaper photo was my first indication. Trouble accessing certain anti-virus sites seems to be another symptom. The questionable site is msnbc.msn.com-nbcnews9.net/jobs It seems to be an ad for a work-from-home scam disguised as a article about the best & worst jobs. None of the anti-virus/anti-malware software I have seems to have any information on this, but it appears the site was only created 4 days ago.

Has anyone else had trouble with this? Any idea why things are acting up?

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Hi, girlelec:

It sounds as if you could be infected.

You'll probably need an expert to help you check and clean your system, if needed.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum. (Please see helpful tips below.)

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

  • -->>When starting your new post, please note the following:<<--
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

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