runtime error o 440hope someone here can help me. I am working on my Pastor's laptop. It has a bad case of the granchildren

[revclyburn]

Hello

I hope someone her can help me with a problem. I am working on my Pastor's laptop taht has a bad case of the Grandchildren downloadeth everything Itis. I been working on removing all the bugs I can abd want ro add Malwarebytes to his ccomputer. But everytime I go to set it up, I run into runtime errors or Vbaccellarator sgrid ii control errors. I've removed malwarebytes, did a clean and reinstalled it, to no avail. is there something else I can do to fix this? I was recommended by Noknojon on bleepingcomputer, said to look for advancesetup or exile360, but anyone that can help will do. I've had his laptop for over a week, it's time to give it back. Oh, and I need to restore some sermons that got deleted when someone else restored/reinstalled xp, any good programs around, free ones,Clergy have budgets too, lol.

Here's a link to the situation also

http://www.bleepingcomputer.com/forums/topic475537.html/page__view__findpost__p__2898056

RevClyburn

[AdvancedSetup]

Please review the following video and see if this helps to resolve the issue for you.

0-440_and_339_errors.mp4

[revclyburn]

Okay

I tried running that video on this laptop, the infected one, that's a no go. On ran it on my "own and still can't get malwarebytes to run. I'm on Bleepingcompters.com too, and they found a MBR issue along with other things so maybe that's why I can't run malwarebytes. Anybody have any other suggestions, still getting run-time errors 0-440 and even 372 and 339.

[Wide_Glide]

If your thread is in the malware removal section at Bleeping Computer, then please stick with that thread until given the "All Clear" by the helper assisting you. So that there will not be any confusion between there and here. But of course always welcome here also. Best of luck

[AdvancedSetup]

Please do the following and someone will assist you in getting things working.

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
  so that you're alerted when someone has replied to your post.
  

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• 
  
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

OPTION 2

Alternatively, as a paying customer, you can contact the help desk

here

OPTION 3

If you would like to use our

Malwarebytes Premium Consumer Services

partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as possible.

[revclyburn]

Sorry

but it was suggested that I post here in reference to Malwarebytes. If you prefer that I don't, no problem, I'll move on, don't want noooo problems. As for running DDS i have that alrwady, if you want me to start and post a new topic, no problem. I'll do that now.

[AdvancedSetup]

You can either post as requested in the HJT forum or you can open a ticket on the Help Desk and ask for me if you like. Just reference this topic please.

http://www.malwarebytes.org/contact_consumer/

No problem - we're here to help.

Thanks