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For False Positive

Hello , and welcome to malwarebytes.org

If you would like to check if you have a false positive, please read the instructions here:

http://forums.malwarebytes.org/index.php?showtopic=3228

And then post the developer's log and the Virustotal scan link here:

http://forums.malwarebytes.org/index.php?showforum=42

It may also be useful if you could zip and attach the suspect file for the developers to look at.

If you would like the experts to check your computer for malware infections, please print out, read and follow the directions here:

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Try to complete all the steps, but you can skip any steps you are unable to complete. Then post a NEW topic here:

http://www.malwarebytes.org/forums/index.php?showforum=7

If your computer is un-bootable, just post a description of the problems you are having there.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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  • 1 month later...

Hello and welcome: :)

First, please be sure you have the latest MBAM database definitions (currently v.2012.12.23.04).

If you are still getting this detection, please refer to the reply just above yours for instructions on how to proceed - the MBAM engineers will need a bit more info, posted in the correct area of the forum, in order to determine if this is a FP, or not. :)

Thanks!

daledoc1

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