Jump to content

I've got the freezing problem - here are the diagnostic files.


Recommended Posts

I read someone else’s post about freezing. Here's what is happening to me.

Since installing Malwarebytes Pro (months ago) I often have LONG freezes. (actually I'm good, but my PC freezes... then I'm less good)

Through various voodoo (read - I can't remember what he did, but I understood it at the time) my esposo figured out that MalWareBytes was causing the freeze. Mostly it happens when I open a new webpage and MWB sucks up all my resources so nothing else can happen.

I ran the diagnostic I saw in another post. Here are my files. (fumbles) OK, I am unable to zip the damned attach file. It's not very big. I hope it's OK if I just put it here unzipped...

Thanks!!!!

STC

DDS (MWB).txtAttach (MWB).txt

Link to post
Share on other sites

Hello and welcome to Malwarebytes

As you can see from your logs below you have more issues going on with this computer that would require expert assistance. This is either caused by Disk Corruption, hardware failure, or possibly an infection. Please pick one of the options below to get started.

==== Event Viewer Messages From Past Week ========

.

11/20/12 8:34:01, Error: Service Control Manager [7000] - The Norton Internet Security service failed to start due to the following error: The system cannot find the file specified.

11/19/12 3:31:19, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy1.

11/19/12 3:31:14, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy5.

11/18/12 2:46:17, Error: Schannel [36888] - The following fatal alert was generated: 40. The internal error state is 107.

11/18/12 2:46:17, Error: Schannel [36874] - An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

11/16/12 9:31:54, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR2.

11/16/12 8:47:34, Error: LEqdUsb [12293] - An attempt to clear an error on the USB bus failed.

11/15/12 11:03:45, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.

11/15/12 10:04:24, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

11/15/12 10:04:24, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

11/13/12 9:51:51, Error: BTHUSB [5] - The Bluetooth driver expected an HCI event with a certain size but did not receive it.

.

==== End Of File ===========================

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.