Trojan.Agent svchost.exe

[alvie123]

Need help remove trojan.agent svchost.exe.

dds.txt

attach.txt

[MrCharlie]

Welcome to the forum.

Please create a new system restore point before running Malwarebytes Anti-Rootkit.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

MrC

[alvie123]

I can't seem to find the two file you are asking for. After running it once, and rebooted as it required me to do so, i ran it again and closed it since it didn't find any more threats. I tried looking for mbar-log.txt and system-log.txt in the folder, but i cant seem to locate where they at. After closing Malware Anti-Rootkit, there was a window that pops up saying "Some files from mbar-1.01.0.1009-1.zip were modified or new files were created. Do you wish to put them to the archieve?," when i click yes button, a diagnostic message pops up stating "Cannot rename__rzi_0.989 to C:\Users\Owner\AppData\Local\Temp\mbar-1.01.0.1009-1.zip" and "Access denied." I apologize for the inconvenience.

[MrCharlie]

Please download SystemLook from the link below and save it to your Desktop.

http://jpshortstuff....temLook_x64.exe

• Double-click SystemLook.exe to run it.
  
• Copy the content of the following codebox into the main textfield:
  

  
  :Filefind
  *system-log*
  *mbar-log*
  

  
  

• Click the Look button to start the scan.
  
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
  

Note: The log can also be found on your Desktop entitled SystemLook.txt

MrC

[alvie123]

Here is the SystemLook.txt

SystemLook.txt

[MrCharlie]

Well here's the logs, you ran MBAR out of a temp folder which is no good!!!

Enable hidden files to see them:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

C:\Users\Owner\AppData\Local\Temp\Rar$EXa0.087\mbar\system-log.txt

C:\Users\Owner\AppData\Local\Temp\Rar$EXa0.431\mbar\system-log.txt

C:\Users\Owner\AppData\Local\Temp\Rar$EXa0.574\mbar\system-log.txt

C:\Users\Owner\AppData\Local\Temp\Rar$EXa0.087\mbar\mbar-log-2012-11-18

C:\Users\Owner\AppData\Local\Temp\Rar$EXa0.087\mbar\mbar-log-2012-11-18

C:\Users\Owner\AppData\Local\Temp\Rar$EXa0.087\mbar\mbar-log-2012-11-19

MrC

[alvie123]

After enabling hidden files, here's what I've got.

mbar-log-2012-11-18 (23-41-59).txt

system-log.txt

[alvie123]

Here's the other ones.

mbar-log-2012-11-18 (23-49-48).txt

mbar-log-2012-11-19 (00-15-26).txt

system-log.txt

system-log.txt

[MrCharlie]

Doesn't seem like anything was fixed.

Run this scan................

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[alvie123]

Here's the 3 logs:

TDSSKiller.2.8.15.0_19.11.2012_09.39.48_log.txt

TDSSKiller.2.8.15.0_19.11.2012_09.41.52_log.txt

TDSSKiller.2.8.15.0_19.11.2012_09.51.36_log.txt

[MrCharlie]

It looks clean, how is it?? MrC

[alvie123]

It's perfect. Thank you so much for taking the time to help.

[MrCharlie]

Great

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[alvie123]

Results of screen317's Security Check version 0.99.54

Windows 7 x64 (UAC is enabled)

Out of date service pack!!

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Microsoft Security Essentials

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.1.1000

Adobe Flash Player 11.4.402.287

Adobe Reader X (10.1.4)

Mozilla Firefox (16.0.2)

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

Google Chrome 23.0.1271.64

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

[MrCharlie]

Windows 7 x64 (UAC is enabled)

Out of date service pack!! <---please check for an update.

~~~~~~~~~~~~~~~~~~~~~~~~~

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[LDTate]

Glad we could help.

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