Updating and Help File

[tomoz]

I am running Pro 1.61.01.1400 and noticed that several new versions have come out. I downloaded Version 1.65.1000 but can't find any info on how to upgrade. Should I uninstall first or can I just install on top?

Also, is there any help file available somewhere to read or download?

[AdvancedSetup]

You should be able to just run the installer over the top. If you have any trouble though then please do the following.

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.
    Cleverbridge customer service
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[daledoc1]

Also, is there any help file available somewhere to read or download?

Hi, tomoz:

Please follow forum Admin AdvancedSetup's advice regarding updating the program version.

To answer your second question, yes, there is a help file.

Open the program GUI > click the "about" tab > click the "help" button (screenshot attached).

There are also many helpful KB topics and videos in the helpdesk area of the forum.

Feel free to post back if you need further assistance.

Cheers!

daledoc1

[tomoz]

Thanks Guys,

sorry I did not find the help file..

As for the upgrade to the latest version, this unfortunately ended up with BSOD. I am using XP SP3, MBAM is currently Version Pro 1.61.01.1400 and tried to install Version 1.65.1000 on top. My other AV is NOD 5 2.91.1 which I had deactivated during the installation process. The installation went through quickly, I restarted as suggested but never managed to fully boot up again. Either the boot up ended with my desktop coming up without access to any other programs, start function or taskbar gui and the system apparently hanging or I got the dreaded blue screen. I used a hard reboot several times with either result each time. At the end I decided to roll back to see if there are other suggestions. I am aware that since Version 5 NOD apparently has some issues with Mbam under certain conditions but was not sure that this would impact on the installation.

Right now my old version of MBam is running with NOD and apart from the USB issue (that I work around), there are no problems. Obviously I would prefer to use the latest improved version of MBAM.

[AdvancedSetup]

Can you run the mbam-clean process again and activate the program but then on the Protection tab uncheck the option to "Start with Windows" then reboot the computer and run the following.

Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next post instead
  

Then,

Can you also upload your 3 most recent Protection module logs?

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Please also run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file just attach it to your reply here.
  

Thank you

[tomoz]

Dear AdvancedSetup

not sure if there is a misunderstanding. I did not run the mbam clean process before. When the problem occurred, I preferred to go back to the working status I had before trying the installation using my trusted FDSIR Rollback software. I assumed the mbam clean exe was to be used to completely remove any remnants of a corrupted install. Going back seems to me preferable to manually trying to clean up.

If you think a clean install is better than the over-top installation I did before, I will give this a try with or without mbam clean exe.

[AdvancedSetup]

I would rather you please run the mbam-clean utility as described above and follow those procedures and let us know if it works.

Thanks

[tomoz]

Ron,

while I probably won't have time today, I will do so later this week. I am however still confused what this file does. In order for you to get the info you look for, when would I run this file? Do I need to attempt the installation of the new version of mbam first and assuming it fails again then use the file? Should I run an uninstall with add/remove and then run this file or just run it to remove my currently perfectly running Version 1.61?

[AdvancedSetup]

Hello,

As it says please.

activate the program but then on the Protection tab uncheck the option to "Start with Windows" then reboot the computer and run the following.

So after the reboot then run those scanners and then click on the "More Reply Options button and ATTACH the logs.

Thanks