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I think I am infected with something messing with my internet speed


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My machine generally seems to be working OK, but my internet speeds are terrible, like 1% of what they should be. Spoke to my ISP (Virgin) support guys who said there were no problems with there service. They remote connected to my macine and checked some logs and saw lots of internet connections. They rebooted my machine in safe mode and my internet speed was perfect again. They said I had a virus of some nature. I then downloaded Malwarebytes and ran a scan, it found one infection, cant remember what, which I removed. Internet speeds seemed to improved, but next day were bad again. I ran Malwarebytes again it found 30 infections of something called PUP.funmoods I removed all of these, but my connection is still consitantly bad when not in safe mode.

Is this a known virus or definitely a virus at all?

Thanks in advance.

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  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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