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Cannot open exe files - Trojan/Virus? - Any simple fix?


Jasonsan
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Hi guys,

I must've browsed something bad because I currently cannot open any .exe files yet I can open whatever is on my system tray. I also tried doing the basic registry fix that Microsoft recommends when you can't open exe files under HHKEY_CLASSES_ROOT\exe and HHKEY_CLASSES_ROOT\exefile... but those appeared to be normal.

I am also an Avast customer but unfortunately it did not detect anything so I may have to start using Malwarebytes instead.

I ran Malwarebytes and all it found was some PUP.BundleOffers.IIQ files which I had malwarebytes remove and I am pasting below. I restarted and ran Malwarebytes again and it didn't detect anything yet I still cannot open .exe files. Thanks

Malwarebytes Anti-Malware (Trial) 1.65.1.1000

www.malwarebytes.org

Database version: v2012.11.16.01

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 8.0.6001.18702

Jason :: JASON-33450E334 [administrator]

Protection: Enabled

11/15/2012 11:40:34 PM

mbam-log-2012-11-16 (08-26-44).txt

Scan type: Full scan (C:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 266312

Time elapsed: 31 minute(s), 29 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 4

C:\System Volume Information\_restore{E74E2C52-9F18-48D0-A30E-2D1652DE08A2}\RP457\A0067857.exe (PUP.BundleOffers.IIQ) -> No action taken.

C:\System Volume Information\_restore{E74E2C52-9F18-48D0-A30E-2D1652DE08A2}\RP457\A0067858.exe (PUP.BundleOffers.IIQ) -> No action taken.

C:\System Volume Information\_restore{E74E2C52-9F18-48D0-A30E-2D1652DE08A2}\RP457\A0067859.exe (PUP.BundleOffers.IIQ) -> No action taken.

C:\System Volume Information\_restore{E74E2C52-9F18-48D0-A30E-2D1652DE08A2}\RP457\A0067860.exe (PUP.BundleOffers.IIQ) -> No action taken.

(end)

Also Hijack this log: (Note I have an external soundcard E-MU which started having static but now works normally after malwarebytes removed the PUP.BundleOffers.IIQ files shown above)

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 11:49:40 PM, on 11/15/2012

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Unable to get Internet Explorer version!

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\AVAST Software\Avast\afwServ.exe

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\WINDOWS\system32\CTHELPER.EXE

C:\Program Files\AVAST Software\Avast\avastUI.exe

C:\WINDOWS\system32\LVCOMSX.EXE

C:\WINDOWS\system32\RunDLL32.exe

C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Creative Professional\E-MU PatchMix DSP\EmuPMixDSP.exe

C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\WINDOWS\system32\SNDVOL32.EXE

C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Jason\My Documents\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O4 - HKLM\..\Run: [ASUS Update Checker] C:\Program Files\ASUS\ASUSUpdate\UpdateChecker\UpdateChecker.exe

O4 - HKLM\..\Run: [amd_dc_opt] C:\Program Files\AMD\Dual-Core Optimizer\amd_dc_opt.exe

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE

O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui

O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE

O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe

O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit -login

O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nview\nwiz.exe /installquiet

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US

O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot

O4 - HKUS\S-1-5-21-57989841-220523388-1801674531-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-57989841-220523388-1801674531-1003\..\Run: [setDefaultMIDI] MIDIDef.exe (User '?')

O4 - HKUS\S-1-5-21-57989841-220523388-1801674531-1003\..\Run: [Google Update] "C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c (User '?')

O4 - HKUS\S-1-5-21-57989841-220523388-1801674531-1003\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet (User '?')

O4 - HKUS\S-1-5-21-57989841-220523388-1801674531-1003\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US (User '?')

O4 - HKUS\S-1-5-21-57989841-220523388-1801674531-1003\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot (User '?')

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)

O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe

O23 - Service: avast! Firewall - AVAST Software - C:\Program Files\AVAST Software\Avast\afwServ.exe

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe

O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--

End of file - 7120 bytes

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Hello and welcome, jasonsan: :)

You wrote:

I am also an Avast customer but unfortunately it did not detect anything so I may have to start using Malwarebytes instead.

Just to clarify: MBAM is not an antivirus, nor should it be used alone to protect your computer -- rather, it is an anti-malware application that is designed to run alongside a robust, realtime antivirus application. More info here: Does Malwarebytes Anti-Malware replace antivirus software? :)

No one security program can possibly detect every malware variant -- that's why a layered approach, consisting of an AV PLUS an anti-malware (such as MBAM) is important.

Having said all that, we cannot review scan logs or work on malware detection/removal in this sub-section of the forum.

So, if you think you are infected, please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum. (Please see helpful tips below.)

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  • -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  • Then please start a new post in the Malware Removal Forum.
  • An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

  • -->>When starting your new post, please note the following:<<--
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

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