[Shell_Notify] Failed to perform desired action. Error Code: 2

[NLanese]

I am running a Windows 64-bit XP machine (SP2) with Anti-Malware Corporate. (30GB RAM)

The PC is running VERY slowly (takes about ten minutes to boot), and when it finally comes up, I have a dialog box from Malwarebytes Anti-Malware that says:

[shell_Notify] Failed to perform desired action. Error Code: 2

I have uninstalled the software using mbam-clean and have reinstalled (with Symantec Endpoint disabled during install). However, this failed to solve the problem. The Anti-Malware version is 1.65.1.1000 Corporate.

This seems to be the only machine I am having issues with (regarding Anti-Malware), but it is also my only 64-bit XP machine as well.

Can you help me? This machine has been infected recently in the past, and I would rather have Malwarebytes running on it for extra protection. The machine runs much better when it is uninstalled, but then I feel more vulnerable.

Thank you.

Nick

[daledoc1]

Hi, NLanese:

Sorry you're having issues with MBAM error messages.

Since this is a business/corporate computer running the corporate version of the program, your corporate license entitles you to free, one-on-one assistance at the corporate helpdesk.

They will assist you with this.

Please contact corporate support HERE.

Please make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.

In order to assist you better please provide the following information when contacting them:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Thank you very much,

daledoc1

[AdvancedSetup]

Please do contact the Help Desk and we should hopefully be able to assist you.

Thanks

[NLanese]

Thank you both. Will do!