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malwarebytes disables by itself from time to time


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Why would my malwarebytes (Pro) disable by itself. I came across this accidentally once. Now, I check regularly and from time to time on two of my computers this happens. I reloaded malwarebytes on one computer and this seems to have fixed the problem, but I wonder whether malwarebytes can be corrupted or attacked resulting in disabling.

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  • Root Admin

It might be due to your antivirus.

Please run the following mbam-check tool so that we can get a better look at what's going on.

Create an mbam-check log:

Download mbam-check.exe from here and save it to your desktop

http://downloads.malwarebytes.org/file/mbam_check

Double-click on mbam-check.exe to run it. When done it should then open a log file

Please attach the log to your next reply, it should be on your desktop as "CheckResults.txt"

Next, please download DDS from one of the locations below and save it to your desktop.

here: http://download.bleepingcomputer.com/sUBs/dds.scr

or

here: http://download.bleepingcomputer.com/sUBs/dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

DDS.txt

Attach.txt

Save both reports to your desktop

Please attach the following logs in your next reply: DDS.txt and Attach.txt

You can ignore the note about zipping the Attach.txt file and just attach it to your reply.

Thank you

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