Firefox redirect

StarGazer368 · November 14, 2012

Hi,

Occasionally when I browse to certain sites in Firefox on my work laptop, I am redirected to a page asking me to take a survey. The URL for the survey page is chosurvey.net. I haven't noticed this behavior in Chrome. I am currently running Firefox 16.0.2. This issue started occurring a few weeks ago.

I ran a full scan in Ad-Aware and Malwarebytes and no issues were found. DDS and Attach logs are attached. Thanks for your help!

dds.txt

attach.txt

gringo_pr · November 14, 2012

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
[*]Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
[*]Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
[*]Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

Download Security Check by screen317 from

here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

Please download

AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

Download & SAVE to your Desktop RogueKiller or from here
- Quit all programs that you may have started.
- Please disconnect any USB or external drives from the computer before you run this scan!
- For Vista or Windows 7, right-click and select "Run as Administrator to start"
- For Windows XP, double-click to start.
- Wait until Prescan has finished ...
- Then Click on "Scan" button
- Wait until the Status box shows "Scan Finished"
- click on "delete"
- Wait until the Status box shows "Deleting Finished"
- Click on "Report" and copy/paste the content of the Notepad into your next reply.
- The log should be found in RKreport[1].txt on your Desktop
- Exit/Close RogueKiller+

Gringo

StarGazer368 · November 14, 2012

Thank you Gringo! I ran all three programs. Results are below:

Security Check

Results of screen317's Security Check version 0.99.54

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Lavasoft Ad-Aware

Symantec Endpoint Protection

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Ad-Aware

Malwarebytes Anti-Malware version 1.65.1.1000

JavaFX 2.0.3

Java 6 Update 31

Java 7 Update 3

Java version out of Date!

Adobe Flash Player 11.5.502.110

Adobe Reader 9 Adobe Reader out of Date!

Mozilla Firefox (16.0.2)

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

Google Chrome 23.0.1271.64

Google Chrome plugins...

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

Ad-Aware AAWService.exe is disabled!

Ad-Aware AAWTray.exe is disabled!

Ad-Aware Antivirus AdAwareService.exe

Ad-Aware Antivirus SBAMSvc.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 13% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

AdwCleaner

# AdwCleaner v2.007 - Logfile created 11/14/2012 at 13:00:02

# Updated 06/11/2012 by Xplode

# Operating system : Windows 7 Professional Service Pack 1 (64 bits)

# User : jfunk - WIN7-GPXG4S1

# Boot Mode : Normal

# Running from : C:\Users\jfunk\Downloads\adwcleaner(1).exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\BHO.DLL

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0.2 (en-US)

Profile name : default

File : C:\Users\jfunk\AppData\Roaming\Mozilla\Firefox\Profiles\c7xpft97.default\prefs.js

Deleted : user_pref("browser.search.selectedEngine", "blekko");

-\\ Google Chrome v23.0.1271.64

File : C:\Users\jfunk\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [1050 octets] - [14/11/2012 13:00:02]

########## EOF - C:\AdwCleaner[s1].txt - [1110 octets] ##########

RogueKiller

RogueKiller V8.2.3 [11/07/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website: http://tigzy.geekstogo.com/roguekiller.php

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : jfunk [Admin rights]

Mode : Scan -- Date : 11/14/2012 13:44:03

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD3200BPVT-75JJ5T0 +++++

--- User ---

[MBR] cb03c73b97eb3289b68309f9c2d87108

[bSP] 99ca10d4aa42f096c32348b64c5f6aa8 : Windows Vista MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 11568 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 23773184 | Size: 293636 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_11142012_02d1344.txt >>

RKreport[1]_S_11142012_02d1344.txt

gringo_pr · November 14, 2012

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

StarGazer368 · November 15, 2012

Didn't have a chance to reboot after seeing "Illegal operation attempted on a registery key that has been marked for deletion" while attempting to open Outlook, Firefox and the like. I ended up restoring from the restore point made by ComboFix. I will run it again if needed but I realize now I need to do so after work hours so I have more time.

The log was saved:

ComboFix 12-11-14.01 - jfunk 11/15/2012 8:39.1.4 - x64

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8089.6050 [GMT -5:00]

Running from: c:\users\jfunk\Downloads\ComboFix.exe

AV: Lavasoft Ad-Aware *Enabled/Updated* {445B48C3-0FA4-6B16-8F07-6506F305D800}

AV: Symantec Endpoint Protection *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Lavasoft Ad-Aware *Disabled* {7C60C9E6-45CB-6A4E-A458-CC330DD69F7B}

FW: Symantec Endpoint Protection *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Lavasoft Ad-Aware *Enabled/Updated* {FF3AA927-299E-6498-B5B7-5E74888292BD}

SP: Symantec Endpoint Protection *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\vpngui.exe.lnk

c:\users\jfunk\AppData\Local\assembly\tmp

c:\users\jfunk\AppData\Roaming\adaware-installer-reboot-required.tmp

c:\windows\SysWow64\instsrv.exe

.

((((((((((((((((((((((((( Files Created from 2012-10-15 to 2012-11-15 )))))))))))))))))))))))))))))))

.

2012-11-15 13:43 . 2012-11-15 13:43 -------- d-----w- c:\users\Win7Client\AppData\Local\temp

2012-11-15 13:43 . 2012-11-15 13:43 -------- d-----w- c:\users\swalter\AppData\Local\temp

2012-11-14 21:21 . 2012-11-14 21:21 -------- d-----w- c:\users\jfunk\AppData\Roaming\Aim

2012-11-14 21:20 . 2012-11-14 21:20 -------- d-----w- c:\programdata\Viewpoint

2012-11-14 21:20 . 2012-11-14 21:20 -------- d-----w- c:\program files (x86)\Viewpoint

2012-11-14 21:20 . 2012-11-14 21:20 -------- d-----w- c:\program files (x86)\AOD

2012-11-14 20:50 . 2012-11-14 20:50 -------- d-----w- c:\program files (x86)\Common Files\Software Update Utility

2012-11-14 20:43 . 2012-11-14 21:24 -------- d-----w- c:\program files (x86)\Common Files\AOL

2012-11-14 15:50 . 2012-11-14 15:50 -------- d-----w- c:\users\jfunk\AppData\Roaming\Malwarebytes

2012-11-14 15:00 . 2012-11-14 15:00 -------- d-----w- c:\programdata\Malwarebytes

2012-11-14 15:00 . 2012-11-14 15:01 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2012-11-14 15:00 . 2012-09-30 00:54 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-11-14 14:05 . 2012-11-14 14:05 -------- d-----w- c:\users\jfunk\AppData\Roaming\LavasoftStatistics

2012-11-14 13:53 . 2012-11-14 13:53 -------- d-----w- c:\users\jfunk\AppData\Local\Downloaded Installations

2012-11-13 13:45 . 2012-10-12 07:19 9291768 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{86AB7AB5-2730-4AD6-B47C-97235C5E0F23}\mpengine.dll

2012-10-22 17:42 . 2012-09-28 04:18 65309168 ----a-w- c:\windows\system32\MRT.exe

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-11-08 13:03 . 2012-03-30 12:36 697272 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2012-11-08 13:03 . 2012-02-29 14:58 73656 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2012-10-09 14:24 . 2012-10-09 14:24 10220472 ----a-w- c:\windows\SysWow64\FlashPlayerInstaller.exe

2012-09-14 19:19 . 2012-10-10 12:28 2048 ----a-w- c:\windows\system32\tzres.dll

2012-09-14 18:28 . 2012-10-10 12:28 2048 ----a-w- c:\windows\SysWow64\tzres.dll

2012-08-30 18:03 . 2012-10-10 12:28 5559664 ----a-w- c:\windows\system32\ntoskrnl.exe

2012-08-30 17:12 . 2012-10-10 12:28 3968880 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe

2012-08-30 17:12 . 2012-10-10 12:28 3914096 ----a-w- c:\windows\SysWow64\ntoskrnl.exe

2012-08-24 18:05 . 2012-10-10 12:28 220160 ----a-w- c:\windows\system32\wintrust.dll

2012-08-24 16:57 . 2012-10-10 12:28 172544 ----a-w- c:\windows\SysWow64\wintrust.dll

2012-08-24 11:15 . 2012-09-24 22:04 17810944 ----a-w- c:\windows\system32\mshtml.dll

2012-08-24 10:39 . 2012-09-24 22:04 10925568 ----a-w- c:\windows\system32\ieframe.dll

2012-08-24 10:31 . 2012-09-24 22:05 2312704 ----a-w- c:\windows\system32\jscript9.dll

2012-08-24 10:22 . 2012-09-24 22:05 1346048 ----a-w- c:\windows\system32\urlmon.dll

2012-08-24 10:21 . 2012-09-24 22:05 1392128 ----a-w- c:\windows\system32\wininet.dll

2012-08-24 10:20 . 2012-09-24 22:05 1494528 ----a-w- c:\windows\system32\inetcpl.cpl

2012-08-24 10:18 . 2012-09-24 22:05 237056 ----a-w- c:\windows\system32\url.dll

2012-08-24 10:17 . 2012-09-24 22:05 85504 ----a-w- c:\windows\system32\jsproxy.dll

2012-08-24 10:14 . 2012-09-24 22:05 173056 ----a-w- c:\windows\system32\ieUnatt.exe

2012-08-24 10:14 . 2012-09-24 22:05 816640 ----a-w- c:\windows\system32\jscript.dll

2012-08-24 10:13 . 2012-09-24 22:05 599040 ----a-w- c:\windows\system32\vbscript.dll

2012-08-24 10:12 . 2012-09-24 22:05 2144768 ----a-w- c:\windows\system32\iertutil.dll

2012-08-24 10:11 . 2012-09-24 22:05 729088 ----a-w- c:\windows\system32\msfeeds.dll

2012-08-24 10:10 . 2012-09-24 22:05 96768 ----a-w- c:\windows\system32\mshtmled.dll

2012-08-24 10:09 . 2012-09-24 22:05 2382848 ----a-w- c:\windows\system32\mshtml.tlb

2012-08-24 10:04 . 2012-09-24 22:05 248320 ----a-w- c:\windows\system32\ieui.dll

2012-08-24 06:59 . 2012-09-24 22:05 1800704 ----a-w- c:\windows\SysWow64\jscript9.dll

2012-08-24 06:51 . 2012-09-24 22:05 1129472 ----a-w- c:\windows\SysWow64\wininet.dll

2012-08-24 06:51 . 2012-09-24 22:05 1427968 ----a-w- c:\windows\SysWow64\inetcpl.cpl

2012-08-24 06:47 . 2012-09-24 22:05 142848 ----a-w- c:\windows\SysWow64\ieUnatt.exe

2012-08-24 06:47 . 2012-09-24 22:05 420864 ----a-w- c:\windows\SysWow64\vbscript.dll

2012-08-24 06:43 . 2012-09-24 22:05 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb

2012-08-22 18:12 . 2012-09-12 12:15 1913200 ----a-w- c:\windows\system32\drivers\tcpip.sys

2012-08-22 18:12 . 2012-09-12 12:15 376688 ----a-w- c:\windows\system32\drivers\netio.sys

2012-08-22 18:12 . 2012-09-12 12:15 288624 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 94208 ----a-w- c:\users\jfunk\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 94208 ----a-w- c:\users\jfunk\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 94208 ----a-w- c:\users\jfunk\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"PhotoSync"="c:\program files (x86)\PhotoSync\PhotoSync.exe" [2012-03-14 1732208]

"Spotify Web Helper"="c:\users\jfunk\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2012-09-04 1193176]

"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2010-03-12 462993]

"RemoteControl9"="c:\program files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe" [2010-10-01 87336]

"PDVD9LanguageShortcut"="c:\program files (x86)\CyberLink\PowerDVD9\Language\Language.exe" [2010-09-18 50472]

"RoxWatchTray"="c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [2010-11-25 240112]

"Desktop Disc Tool"="c:\program files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [2010-11-17 514544]

"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-07-31 38872]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-11 919008]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-01-17 252296]

.

c:\users\Administrator.ESCHOOLMALL\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\