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FBI GreenDot Ransomware


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My laptop has 2 user profiles: one with admin access and one withiout. the user without admin access is infected and i'm running from the admin user. I'm a seasoned googler, and have tried various methods of removal for this malware, but nothing has worked. I've run malwarebytes which found 3 harmful files/folders and removed them (i did this a few times.)

I would appreciate any help i can get. i've attached logs per the request in the forum sticky.

I've trolled these forums for a while, and I know how much you guys rock, so Thanks in advance,

Jonathan

DDS.1.txt

Attach.2.txt

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Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

IMPORTANT NOTE : Please do not delete anything unless instructed to.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

Vista and Windows 7 users:

These tools MUST be run from the executable (.exe) every time you run them

with Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

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Could you post the log that was made by Malwarebytes showing what was removed?

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Please download aswMBR to your desktop.

  • Double click the aswMBR icon to run it.
  • Click the Scan button to start scan.
  • If you are asked to update the Avast Virus database please allow it to do so.
  • When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply.

aswmbrscan.jpg

Click the image to enlarge it

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Download Combofix from either of the links below, and save it to your desktop.

Link 1

Link 2

**Note: It is important that it is saved directly to your desktop**

If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

--------------------------------------------------------------------

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

--------------------------------------------------------------------

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.


  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.

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Good...very good.

Let's get one more check in and you should be good to go. :)

I see that your Java software is out of date. Please go to Start >> Control Panel >> Programs and Features >> uninstall all versions of Java.

Now download and install the newest version from here >> http://java.com/en/download/index.jsp

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Clear Java Cache

See this page for instructions on how to clear java's cache.

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 Checked

    • Downloaded Applets
      Downloaded Applications
      Other Files

    [*]Click OK on Delete Temporary Files Window

    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

    [*]Click OK to leave the Java Control Panel.

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ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
  • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
  • Close the ESET online scan, and let me know how things are now.

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  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    ClearJavaCache::
    File::
    C:\Program Files (x86)\Vuze\bunndle.zip
    C:\Users\Internet\Desktop\Android\Removable Disk\WiFiKill-1.7.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\com.divx.player1.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\com.flv.player1.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\com.freemusic.lite.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\com.geeksoft.screenshot.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\com.pwg.gas.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\net.ponury.wifikill.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\App_Manager\App_Backups\user_apps\pl.kaflowski.dogwhistle.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\download\music_junk-4.2.1-no-ads.apk
    C:\Users\Internet\Desktop\Android\Removable Disk\ttpod\TitaniumBackup\com.freemusic.lite-5fe1c79b9541e5f44a5fbfd7d16a8483.apk.gz
    C:\Users\Internet\Desktop\Android\Removable Disk\ttpod\TitaniumBackup\com.geeksoft.screenshot-29bf9425a18e05f84330914c0ac181ad.apk.gz
    C:\Users\Internet\Desktop\Android\Removable Disk\ttpod\TitaniumBackup\hr.dentex.dentex-1cb2327c39e6b46b68de03a0980b93da.apk.gz
    C:\Users\Internet\Desktop\Android\Removable Disk\ttpod\TitaniumBackup\net.ponury.wifikill-9456cadbe31b8d33ab3e024ae7f86318.apk.gz
    C:\Users\Internet\Desktop\Android\Removable Disk\ttpod\TitaniumBackup\org.tonee.earth.apps.free-4f5fa92ac4405e8980c55f5b66dae407.apk.gz
    C:\Users\Internet\Desktop\tibu.2\com.freemusic.lite-5fe1c79b9541e5f44a5fbfd7d16a8483.apk.gz
    C:\Users\Internet\Desktop\tibu.2\com.geeksoft.screenshot-29bf9425a18e05f84330914c0ac181ad.apk.gz
    C:\Users\Internet\Desktop\tibu.2\net.ponury.wifikill-9456cadbe31b8d33ab3e024ae7f86318.apk.gz
    C:\Users\Internet\Desktop\tibu.2\org.tonee.earth.apps.free-4f5fa92ac4405e8980c55f5b66dae407.apk.gz
    C:\Users\Internet\Desktop\TitaniumBackup\com.freemusic.lite-5fe1c79b9541e5f44a5fbfd7d16a8483.apk.gz
    C:\Users\Internet\Desktop\TitaniumBackup\com.geeksoft.screenshot-29bf9425a18e05f84330914c0ac181ad.apk.gz
    C:\Users\Internet\Desktop\TitaniumBackup\hr.dentex.dentex-1cb2327c39e6b46b68de03a0980b93da.apk.gz a variant of
    C:\Users\Internet\Desktop\TitaniumBackup\net.ponury.wifikill-9456cadbe31b8d33ab3e024ae7f86318.apk.gz
    C:\Users\Internet\Desktop\TitaniumBackup\org.tonee.earth.apps.free-4f5fa92ac4405e8980c55f5b66dae407.apk.gz
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\500+ NEW ANDROID APK SEPT 2012 (ALL PREMIUM_PAID)\catbrick v1.0.2.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\500+ NEW ANDROID APK SEPT 2012 (ALL PREMIUM_PAID)\Disk Defragmenter v1.0.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\500+ NEW ANDROID APK SEPT 2012 (ALL PREMIUM_PAID)\finger slaughter v1.0.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\500+ NEW ANDROID APK SEPT 2012 (ALL PREMIUM_PAID)\LastInstalled v1.0.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\550+ANDROID APKS (from previous torrent re-uploaded)\all google++ v1.2.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\550+ANDROID APKS (from previous torrent re-uploaded)\Fake Siri For Android v1.1.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\550+ANDROID APKS (from previous torrent re-uploaded)\sheriffandroid v4.03.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\550+ANDROID APKS (from previous torrent re-uploaded)\Soldiers of Glory World War 2 v1.2.2.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\550+ANDROID APKS (from previous torrent re-uploaded)\system app remover v4.30.apk
    C:\Users\Internet\Documents\Vuze Downloads\1000+ ANDROID APKS SEPT 2012 (ALL PAID & PREMIUM)\550+ANDROID APKS (from previous torrent re-uploaded)\windows 7 for android v1.6.apk
    C:\Users\Internet\Downloads\Setup_FreeConverter.exe
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
    CFScriptB-4.gif
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

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Hi,

If you would, please follow the same instructions in post 11 again but be sure to put the .txt that you create on your Desktop and then drag it to ComboFix.exe. Post the new log. :)

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Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

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The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

CF.jpg

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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.

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Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:

NoScript

AdBlock Plus

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall

Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following two below:

Online Armor Free

Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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