executing exe from unc path lags

[kenl]

Hi,

with 1.50.1.1100 installed accessing executable via lan share present a delay/lag of 15 to 30 seconds at time but once it is executed it is ok to run for about 5 minutes then the lag starts again if you had to relaunch. is there any know issue with this?

Thanks

K

[daledoc1]

Hi, kenl:

That's a really old version of the program.

Best bet would be to cleanly update to the current version (1.65.1.1000) and see if that resolves your issue?

Please post back and let us know,

daledoc1

-------------------------

MBAM Clean Install instructions

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  

You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

Location for Windows x86

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

Location for Windows x64

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

[kenl]

is there any logs i could grab to see i kinda need to stay on this built at the moment unfortunately.

[daledoc1]

Hi, kenl:

I think we'll need to wait for someone more expert to weigh in.

A couple of questions they're likely to ask:

1) Why is it that you can't upgrade to 1.65.1.1000, as that would likely be their first suggestion, as well?

2) Are you sure that it's MBAM that is causing the lag?

3) Have you set the mutual exclusions between MBAM and your AV (the FAQ explains how to do that for some of the popular AVs)?

For starters, you could run the mbam-check and DDS scanners (see below) and post back here with the logs (attached to your next reply).

I'm not certain if these particular tools will show the experts what they need to specifically answer your question, but it's a start.

Or, you could open a ticket directly with the helpdesk here: Contact Customer Support

If you do, please reference this forum topic in your request:

http://forums.malwarebytes.org/index.php?showtopic=118054

Thanks,

daledoc1

-------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.