Show tooltip balloon after succesful update, is not working.

[TheArfen]

windows 7 home premium, with Microsoft security essentials.

windows 7 pro, with eset nod32 antivirus 5 set to update at boot.

XP sp3, with eset nod32 antivirus 5 set to update at boot.

all three machines have malwarebytes (1.65.1.1000) set to update at boot.

Show tooltip balloon after succesful update, is not working.

any ideas as to why it is not working.

i know it is not a major issue,

but it niggles me that i can not see instant confirmation that all is well.

[AdvancedSetup]

It could very well be that your network connection is not ready when the event is fired. I would recommend simply setting up an automated update schedule while the computer is up and running.

[TheArfen]

It could very well be that your network connection is not ready when the event is fired. I would recommend simply setting up an automated update schedule while the computer is up and running.

Re: network connection is not ready when the event is fired.

if that was so,

then surely it would not update.

[daledoc1]

Hi, TheArfen:

Until AdvancedSetup returns, is the tooltip balloon not showing on any of the 3 computers?

That sounds pretty strange, since they are running different OS and different AVs.

It's hard to come up with an explanation that would apply to all 3 different rigs....

At the risk of asking the obvious: is it possible that the relevant scheduler setting might have been disabled (see screenshot)?

You might want to try a clean reinstall of MBAM, to see if that resolves your issue; instructions are below.

If that doesn't resolve it, then the experts will probably need you to run a couple of scans to see what's going on with your systems.

HTH,

daledoc1

----------------------------------

MBAM Clean Install

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  

You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

Location for Windows x86

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

Location for Windows x64

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

[TheArfen]

@ daledoc1

On the XP-SP3 computer

i ran the mbam-clean.exe,

i restarted the computer,

i disabled the eset nod32 antivirus 5,

then downloaded the latest version of mbam from cnet, (the link you gave directed me there)

still with the anti virus system disabled i installed it.

i declined the offer to update it.

i then activated it

keeping the enable protection module option checked,

the keep protection module up-to-date automatically option unchecked.

everything was checked on the protection tab.

i then clicked on the settings tab, then on sceduler settings.

clicked on Add and then selected update,

in the frequency drop down menu, i selected On-reboot,

checked the box, show tooltip balloon after succesful update.

then clicked on Add, then on Exit.

restarted computer.

still no tooltip balloon after succesful update.

(waited a full two minutes)

manually checked updates, it showed i have the latest database version.

.

[daledoc1]

Hi, TheArfen:

Well, since a clean reinstall didn't solve it, and since you're dealing with 3 different computers, troubleshooting here in the forum might become a bit confusing.

The best bet might be to open a ticket at the helpdesk.

The support team will work with you one-on-one to resolve your issues.

The customer support team can be reached here: Contact Customer Support

Please reference this topic in your request, by including the following code:

http://forums.malwarebytes.org/index.php?showtopic=118011

Thanks!

daledoc1

[TheArfen]

@ daledoc1

Setting the MBAM service

and the MBAM scheduler to Automatic delayed start, solves the problem.

not exactly ideal but it will have to do until i see a another solution on here.

i can not be bothered messing about with it any more.

Thanks for your time and suggestions.

[TheArfen]

PS. XP can not be set to delayed start, so i will have to just do without the update notification on that one.

[daledoc1]

Hi:

OK, very good.

Glad you got it to work.

Yes, some minor system configuration tweaks could have solved it.

I'm sure AdvancedSetup will have some additional advice when he returns.

I expect he'll need to see some quick diagnostic scan logs in order to pinpoint this further & get it all working well on all 3 rigs.

If you'd like additional help and don't want to open a helpdesk ticket, please run the scanners described below and then post back here with these logs:

• Checkresults.txt from mbam-check
  
• A couple of protection logs, if you have them
  
• DDS.txt from DDS
  
• Attach.txt from DDS
  

Thanks for posting back with the update,

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.