Jump to content

HELP! how to removie rans.gendarm and google redirect viruses


Recommended Posts

Hey, I am having an issue with google redirect viruses/trojans and rans.gendarm which was picked up by RogueKiller. I ran a scan with ESET which picked up 2 other trojans Olmarik and BHO or BEO something.

It deleted/cleaned those for me.

I have not touched the rans.gendarm via roguekiller because i'm not sure if i'd screw my computer up by deleting it.

This is the RogueKiller Report:

RogueKiller V8.2.3 [11/07/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website: http://tigzy.geekstogo.com/roguekiller.php

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Brian [Admin rights]

Mode : Scan -- Date : 11/10/2012 13:41:11

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH] FacebookMessenger.exe -- C:\Users\Brian\AppData\Local\Facebook\Messenger\2.1.4651.0\FacebookMessenger.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 10 ¤¤¤

[RUN][Rans.Gendarm] HKUS\S-1-5-19[...]\Run : Update (rundll32.exe "C:\Users\Brian\AppData\Roaming\AVG10\AVG10\hmlxkn.dll",DllRegisterServer) -> FOUND

[RUN][Rans.Gendarm] HKUS\S-1-5-20[...]\Run : Update (rundll32.exe "C:\Users\Brian\AppData\Roaming\AVG10\AVG10\hmlxkn.dll",DllRegisterServer) -> FOUND

[sTARTUP][sUSP PATH] Facebook Messenger.lnk @Brian : C:\Users\Brian\AppData\Local\Facebook\Messenger\2.1.4651.0\FacebookMessenger.exe -> FOUND

[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND

[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[sCREENSV][sUSP PATH] HKCU\[...]\Desktop (C:\Windows\es.scr) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : Rans.Gendarm ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD10 01FALS-00J7B SCSI Disk Device +++++

--- User ---

[MBR] 8412aa878541586e929093f7e78a91e2

[bSP] 48dacca1a32dd45c7c7c2bdaeb9c1bdb : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 953767 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[2]_S_11102012_02d1341.txt >>

RKreport[1]_S_11092012_02d1522.txt ; RKreport[2]_S_11102012_02d1341.txt

Link to post
Share on other sites

Log from ESET NOD32

Scan Log

Version of virus signature database: 7678 (20121109)

Date: 11/9/2012 Time: 5:42:00 PM

Scanned disks, folders and files: Operating memory;Boot sector;C:\Boot sector;C:\;D:\Boot sector;D:\

C:\hiberfil.sys - error opening [4]

C:\pagefile.sys - error opening [4]

C:\Program Files (x86)\Riot Games\League of Legends\game\HeroPak_client.zip » ZIP » DATA\Particles\leaf_test.troy - archive damaged - the file could not be extracted.

C:\Program Files (x86)\Steam\steamapps\warrior898\counter-strike source\cstrike\cache\de_season.bsp.bz20000 » BZ2 » de_season.bsp.bz20000 - unpack error

C:\Program Files (x86)\Steam\steamapps\warrior898\team fortress 2\tf\cache\cp_gullywash_imp3.bsp.bz20000 » BZ2 » cp_gullywash_imp3.bsp.bz20000 - unpack error

C:\Program Files (x86)\Steam\steamapps\warrior898\team fortress 2\tf\cache\cp_kakariko_a3.bsp.bz20000 » BZ2 » cp_kakariko_a3.bsp.bz20000 - unpack error

C:\Program Files (x86)\Steam\steamapps\warrior898\team fortress 2\tf\cache\mariointro.mp3.bz20000 » BZ2 » mariointro.mp3.bz20000 - unpack error

C:\Program Files (x86)\Steam\steamapps\warrior898\team fortress 2\tf\cache\scout_domination.vvd.bz20000 » BZ2 » scout_domination.vvd.bz20000 - unpack error

C:\ProgramData\Blizzard Entertainment\StarCraft II\Versions\Shaders14513\userCache.bin » SMARTINSTALLMAKER;VER=2 - error - unknown compression method

C:\ProgramData\Blizzard Entertainment\StarCraft II\Versions\Shaders14515\userCache.bin » SMARTINSTALLMAKER;VER=2 - error - unknown compression method

C:\ProgramData\MFAData\SelfUpd\avgsbfree_us.mht » MIME - is OK (internal scanning not performed)

C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log - error opening [4]

C:\ProgramData\Microsoft\Search\Data\Applications\Windows\tmp.edb - error opening [4]

C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb - error opening [4]

C:\ProgramData\Microsoft\Windows Defender\IMpService925A3ACA-C353-458A-AC8D-A7E5EB378092.lock - error opening [4]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0000.dta - Win32/Olmarik.AWO trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0001.dta - Win64/Olmarik.AD trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0002.dta - Win32/Olmarik.AYH trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0003.dta - Win64/Olmarik.AG trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0004.dta - a variant of Win32/Rootkit.Kryptik.LH trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0005.dta - Win64/Olmarik.AF trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0009.dta - Win32/Olmarik.AWO trojan - cleaned by deleting - quarantined [1]

C:\TDSSKiller_Quarantine\09.11.2012_15.46.49\tdlfs0000\tsk0010.dta - Win64/Olmarik.X trojan - cleaned by deleting - quarantined [1]

C:\Users\All Users\Blizzard Entertainment\StarCraft II\Versions\Shaders14513\userCache.bin » SMARTINSTALLMAKER;VER=2 - error - unknown compression method

C:\Users\All Users\Blizzard Entertainment\StarCraft II\Versions\Shaders14515\userCache.bin » SMARTINSTALLMAKER;VER=2 - error - unknown compression method

C:\Users\All Users\MFAData\SelfUpd\avgsbfree_us.mht » MIME - is OK (internal scanning not performed)

C:\Users\All Users\Microsoft\Search\Data\Applications\Windows\MSS.log - error opening [4]

C:\Users\All Users\Microsoft\Search\Data\Applications\Windows\tmp.edb - error opening [4]

C:\Users\All Users\Microsoft\Search\Data\Applications\Windows\Windows.edb - error opening [4]

C:\Users\All Users\Microsoft\Windows Defender\IMpService925A3ACA-C353-458A-AC8D-A7E5EB378092.lock - error opening [4]

C:\Users\Brian\NTUSER.DAT - error opening [4]

C:\Users\Brian\ntuser.dat.LOG1 - error opening [4]

C:\Users\Brian\ntuser.dat.LOG2 - error opening [4]

C:\Users\Brian\AppData\Local\Facebook\Update\1.2.205.0\FacebookUpdateHelper.msi » MSI » required.cab » CAB - error reading archive

C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Cache\f_0001cc » GZIP » f_0001cc - archive damaged

C:\Users\Brian\AppData\Local\Google\Update\1.3.21.123\GoogleUpdateHelper.msi » MSI » required.cab » CAB - error reading archive

C:\Users\Brian\AppData\Local\Microsoft\Windows\UsrClass.dat - error opening [4]

C:\Users\Brian\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 - error opening [4]

C:\Users\Brian\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 - error opening [4]

C:\Users\Brian\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S5B2OB25\AppleMobileDeviceSupport64[1].msi » MSI - archive damaged - the file could not be extracted.

C:\Users\Brian\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{BEC73915-AB80-44EC-BE99-3124CF153D9C}.tmp - error opening [4]

C:\Users\Brian\AppData\Local\Temp\jre-7u9-windows-i586-iftw.exe » CAB » jusched - archive damaged - the file could not be extracted.

C:\Users\Brian\AppData\Local\Temp\jre-7u9-windows-i586-iftw.exe » CAB » task.xml - archive damaged - the file could not be extracted.

C:\Users\Brian\AppData\Local\Temp\jre-7u9-windows-i586-iftw.exe » CAB » task64.xml - archive damaged - the file could not be extracted.

C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\15\51660c8f-2e97ae0b » ZIP » main.class - Java/Agent.BV trojan

C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31\1b77acdf-602748e5 » ZIP » a/Test.class - Java/Exploit.CVE-2012-0507.C trojan

C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31\1b77acdf-602748e5 » ZIP » a/Help.class - a variant of Java/Exploit.CVE-2012-0507.AG trojan

C:\Users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\sztemzys.default\parent.lock - error opening [4]

C:\Users\Brian\Desktop\Minecraft.exe » ZIP » - archive damaged

C:\Users\Brian\Desktop\RemoveWAT 2.2.7 (2012).rar » RAR » Windows 7 Remove WAT 2012.rar » RAR » RemoveWAT\RemoveWAT.exe - Incorrect file checksum (CRC); the file is probably password protected.

C:\Users\Brian\Desktop\RemoveWAT 2.2.7 (2012)\Windows 7 Remove WAT 2012.rar » RAR » RemoveWAT\RemoveWAT.exe - Incorrect file checksum (CRC); the file is probably password protected.

C:\Users\Brian\Downloads\jre-6u31-windows-i586-iftw.exe » CAB » jusched - archive damaged - the file could not be extracted.

C:\Users\Brian\Downloads\jre-6u31-windows-i586-iftw.exe » CAB » task.xml - archive damaged - the file could not be extracted.

C:\Users\Brian\Downloads\jre-6u31-windows-i586-iftw.exe » CAB » task64.xml - archive damaged - the file could not be extracted.

C:\Users\Brian\Downloads\jxpiinstall.exe » CAB » jusched - archive damaged - the file could not be extracted.

C:\Users\Brian\Downloads\jxpiinstall.exe » CAB » task.xml - archive damaged - the file could not be extracted.

C:\Users\Brian\Downloads\jxpiinstall.exe » CAB » task64.xml - archive damaged - the file could not be extracted.

C:\Users\Brian\Downloads\Minecraft.exe » ZIP » - archive damaged

C:\Users\Brian\Downloads\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.rar » RAR » Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.exe » ZIP » AutoPlay/autorun.cdd » ZIP » _detect.dat - error - password-protected file

C:\Users\Brian\Downloads\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.rar » RAR » Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.exe » ZIP » AutoPlay/autorun.cdd » ZIP » _proj.dat - error - password-protected file

C:\Users\Brian\Downloads\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.rar » RAR » Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.exe » ZIP » AutoPlay/autorun.cdd » ZIP » _fonts.dat - error - password-protected file

C:\Users\Brian\Downloads\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.exe » ZIP » AutoPlay/autorun.cdd » ZIP » _detect.dat - error - password-protected file

C:\Users\Brian\Downloads\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.exe » ZIP » AutoPlay/autorun.cdd » ZIP » _proj.dat - error - password-protected file

C:\Users\Brian\Downloads\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees\Glary Utilities PRO v 2.16.0.758 + Serial By trees.exe » ZIP » AutoPlay/autorun.cdd » ZIP » _fonts.dat - error - password-protected file

C:\Users\Brian\Downloads\MUSE - The Best Of\CD 2\03 - MUSE - Butterflies and hurricanes.mp3 » ZIP » ppt/media/image5.jpeg - incorrect CRC checksum, the file may be damaged

C:\Users\Brian\Downloads\MUSE - The Best Of\CD 2\03 - MUSE - Butterflies and hurricanes.mp3 » ZIP » - archive damaged

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Audio/Click1.ogg - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Audio/High1.ogg - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Audio/Kazdoura.wma - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/autorun.cdd - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Buttons/3_1644.btn - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Buttons/50_1644.btn - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Buttons/7_1644.btn - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Docs/ChattChitto Request.msg - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Docs/ChattChitto.nfo.txt - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Docs/Winamp PRO v5.56.2512.exe - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Icons/favicon.ico - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Images/125even_if_I_have_to.jpg - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Images/600px-Feed_Icon_Bl-Or.png - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Images/btn_donate_SM.gif - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » AutoPlay/Images/Site Logo With Adsress.JPG - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » autorun.exe - error - password-protected file

C:\Users\Brian\Downloads\Winamp PRO v5.56.2512 + Serials By ChattChitto\Winamp PRO v5.56.2512 + Serials By ChattChitto.exe » ZIP » favicon.ico - error - password-protected file

C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT - error opening [4]

C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1 - error opening [4]

C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG2 - error opening [4]

C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat - error opening [4]

C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat - error opening [4]

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\1508b0e2e7ebf075f41ec8bc4c3806a4673bea2b.HomeGroupClassifier\3f1713d2c87f5a6d368aa4546c979dcd\grouping\db.mdb - error opening [4]

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\1508b0e2e7ebf075f41ec8bc4c3806a4673bea2b.HomeGroupClassifier\3f1713d2c87f5a6d368aa4546c979dcd\grouping\edb.log - error opening [4]

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\1508b0e2e7ebf075f41ec8bc4c3806a4673bea2b.HomeGroupClassifier\3f1713d2c87f5a6d368aa4546c979dcd\grouping\tmp.edb - error opening [4]

C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT - error opening [4]

C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1 - error opening [4]

C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG2 - error opening [4]

C:\Windows\System32\catroot2\edb.log - error opening [4]

C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb - error opening [4]

C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb - error opening [4]

C:\Windows\Temp\jar_cache7895105572856913782.tmp » ZIP » nfqunxunourogcotiop/vvaonipnzlcnqsieqcrfxju.class - probably a variant of Java/Exploit.CVE-2010-0840.AQ trojan

C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\15\51660c8f-2e97ae0b » ZIP » main.class - Java/Agent.BV trojan - was a part of the deleted object

C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31\1b77acdf-602748e5 » ZIP » a/Test.class - Java/Exploit.CVE-2012-0507.C trojan - was a part of the deleted object

C:\Users\Brian\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31\1b77acdf-602748e5 » ZIP » a/Help.class - a variant of Java/Exploit.CVE-2012-0507.AG trojan - was a part of the deleted object

C:\Windows\Temp\jar_cache7895105572856913782.tmp » ZIP » nfqunxunourogcotiop/vvaonipnzlcnqsieqcrfxju.class - probably a variant of Java/Exploit.CVE-2010-0840.AQ trojan - was a part of the deleted object

Number of scanned objects: 428690

Number of threats found: 12

Number of cleaned objects: 12

Time of completion: 6:59:12 PM Total scanning time: 4632 sec (01:17:12)

Notes:

[1] Object has been deleted as it only contained the virus body.

[4] Object cannot be opened. It may be in use by another application or operating system.

Link to post
Share on other sites

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE:Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.