Riccio Posted November 12, 2012 Author ID:612297 Share Posted November 12, 2012 I'm not sure what the difference was between the custom scans, but this one worked. Whenever I pasted the first one it was formatted differently when it showed up in the fix window. Here is the log from OTL========== OTL ==========Registry value HKEY_USERS\S-1-5-21-4091956286-139085011-1590961876-1004\Software\Microsoft\Internet Explorer\URLSearchHooks\\{00A6FAF6-072E-44cf-8957-5838F569A31D} deleted successfully.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00A6FAF6-072E-44cf-8957-5838F569A31D}\ not found.64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.64bit-Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx\\flags deleted successfully.Starting removal of ActiveX control {E2883E8F-472F-4FB0-9522-AC9BF37916A7}C:\Windows\Downloaded Program Files\gp.inf not found.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ deleted successfully.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.File Protocol\Handler\livecall - No CLSID value found not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.File Protocol\Handler\ms-help - No CLSID value found not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-itss\ deleted successfully.File Protocol\Handler\ms-itss - No CLSID value found not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.File Protocol\Handler\msnim - No CLSID value found not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.File Protocol\Handler\wlmailhtml - No CLSID value found not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.File Protocol\Handler\wlpg - No CLSID value found not found.64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{19A796F4-A878-4EB2-A04E-155D080A5063}\ deleted successfully.64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{19A796F4-A878-4EB2-A04E-155D080A5063}\ not found.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{19A796F4-A878-4EB2-A04E-155D080A5063}\ deleted successfully.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{19A796F4-A878-4EB2-A04E-155D080A5063}\ not found.C:\ProgramData\-hA8UYwv7FPqnAwr moved successfully.C:\ProgramData\-hA8UYwv7FPqnAw moved successfully.========== FILES ==========< ipconfig /flushdns /c >Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.C:\Users\Michael Riccio\Desktop\cmd.bat deleted successfully.C:\Users\Michael Riccio\Desktop\cmd.txt deleted successfully.File\Folder :Commands not found.File\Folder [PURITY] not found.File\Folder [emptyjava] not found.File\Folder [EMPTYFLASH] not found.OTL by OldTimer - Version 3.2.69.0 log created on 11112012_224028 Link to post Share on other sites More sharing options...
Staff gringo_pr Posted November 12, 2012 Staff ID:612299 Share Posted November 12, 2012 how are things doing now?gringo Link to post Share on other sites More sharing options...
Riccio Posted November 12, 2012 Author ID:612307 Share Posted November 12, 2012 Combo fix is still going crazy with two seperate windows opening and closing, repeatedly. It wouldn't even let me access anything without it interfering. Link to post Share on other sites More sharing options...
Staff gringo_pr Posted November 12, 2012 Staff ID:612312 Share Posted November 12, 2012 I want you to sign into an account that has admin privileges Link to post Share on other sites More sharing options...
Riccio Posted November 12, 2012 Author ID:612532 Share Posted November 12, 2012 I just logged into an admin account. Everything seems to be fine on all other profiles Link to post Share on other sites More sharing options...
Staff gringo_pr Posted November 12, 2012 Staff ID:612540 Share Posted November 12, 2012 These logs are looking allot better. But we still have some work to do.Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..uninstall some programsNOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)Programs to remove AppGraffitiAsk Toolbar UpdaterBing Rewards Client InstallerCoupon Printer for WindowsJava™ 6 Update 29 Please download and install Revo Uninstaller FreeDouble click Revo Uninstaller to run it.From the list of programs double click on The Program to removeWhen prompted if you want to uninstall click Yes.Be sure the Moderate option is selected then click Next.The program will run, If prompted again click Yes when the built-in uninstaller is finished click on Next.Once the program has searched for leftovers click Next.Check/tick the bolded items only on the list then click Deletewhen prompted click on Yes and then on next.put a check on any folders that are found and select deletewhen prompted select yes then on nextOnce done click Finish..Install Java:Please go here to install Javaclick on the Free Java Download Buttonclick on Agree and start Free downloadclick on Runclick on run againclick on installwhen install is complete click on closeClean Out Temp FilesThis small application you may want to keep and use once a week to keep the computer clean.Download CCleaner from here http://www.ccleaner.com/Run the installer to install the application.When it gives you the option to install Yahoo toolbar uncheck the box next to it.Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).Click Run Cleaner.Close CCleaner.: Malwarebytes' Anti-Malware :I would like you to rerun MBAMDouble-click mbam icongo to the update tab at the topclick on check for updatesIf an update is found, it will download and install the latest version.Once the program has loaded, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results.Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.When completed, a log will open in Notepad. please copy and paste the log into your next reply If you accidentally close it, the log file is saved here and will be named like this:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txtNote: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.Click OK to either and let MBAM proceed with the disinfection process.If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.Download HijackThisIf you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...) Go Here to download HijackThis Installer Save HijackThis Installer to your desktop. Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin) By default it will install to C:\Program Files\Trend Micro\HijackThis . Click on Install. It will create a HijackThis icon on the desktop. Once installed it will launch Hijackthis. Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad. Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log. Come back here to this thread and Paste the log in your next reply.DO NOT use the Analyze This button its findings are dangerous if misinterpreted.DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.NOTE**sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bitand select to run as administrator"information and logs"In your next post I need the followingLog From MBAMreport from Hijackthislet me know of any problems you may have hadHow is the computer doing now?Gringo Link to post Share on other sites More sharing options...
Riccio Posted November 13, 2012 Author ID:612884 Share Posted November 13, 2012 Malwarebytes Anti-Malware (Trial) 1.65.1.1000www.malwarebytes.orgDatabase version: v2012.11.13.07Windows 7 Service Pack 1 x64 NTFSInternet Explorer 9.0.8112.16421aarons :: AARONS-HP [administrator]Protection: Enabled11/13/2012 2:28:12 PMmbam-log-2012-11-13 (14-28-12).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 274338Time elapsed: 7 minute(s), 44 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 0(No malicious items detected)Registry Values Detected: 0(No malicious items detected)Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 0(No malicious items detected)Files Detected: 2C:\Users\Michael Riccio\Local Settings\mwsautSp.exe (PUP.MyWebSearch) -> Quarantined and deleted successfully.C:\Users\Michael Riccio\Local Settings\Application Data\mwsautSp.exe (PUP.MyWebSearch) -> Quarantined and deleted successfully.(end)Logfile of Trend Micro HijackThis v2.0.4Scan saved at 2:58:55 PM, on 11/13/2012Platform: Windows 7 SP1 (WinNT 6.00.3505)MSIE: Internet Explorer v9.00 (9.00.8112.16450)Boot mode: NormalRunning processes:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exeC:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exeC:\Program Files (x86)\Nokia\Nokia Suite\NokiaSuite.exeC:\Program Files (x86)\PictureMover\Bin\PictureMover.exeC:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exeC:\Program Files (x86)\PCPowerSpeed\PCPowerTray.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\PC Connectivity Solution\Transports\NclMSBTSrvEx.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exeC:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exeC:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Users\aarons\Desktop\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htmR1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: FCTBPos00Pos - {69CE821F-3668-475A-B66F-94719B322DE3} - C:\Program Files (x86)\Dallas Cowboys\Toolbar.dllO2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20120623055355.dllO2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dllO2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dllO3 - Toolbar: Dallas Cowboys - {27E7F580-724E-46EB-846F-96C2396D23ED} - C:\Program Files (x86)\Dallas Cowboys\Toolbar.dllO3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dllO3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dllO4 - HKLM\..\Run: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRunO4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NOBuActivation.exe" UNATTENDEDO4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [PCPowerSpeed] "C:\Program Files (x86)\PCPowerSpeed\PCPowerTray.exe" /startupO4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkeyO4 - HKCU\..\Run: [NokiaSuite.exe] C:\Program Files (x86)\Nokia\Nokia Suite\NokiaSuite.exe -trayO4 - HKCU\..\Run: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exeO4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dllO9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLLO10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dllO10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dllO11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphicsO16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocxO18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dllO18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dllO18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~2\mcafee\msc\mcsniepl.dllO23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exeO23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.EXEO23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)O23 - Service: CinemaNow Service - CinemaNow, Inc. - C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exeO23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exeO23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exeO23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exeO23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exeO23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeO23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exeO23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exeO23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exeO23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exeO23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exeO23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exeO23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exeO23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exeO23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exeO23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: ServiceLayer - Nokia - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exeO23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)--End of file - 11846 bytes Link to post Share on other sites More sharing options...
Staff gringo_pr Posted November 13, 2012 Staff ID:612908 Share Posted November 13, 2012 GreetingsThese logs are looking very good, we are almost done!!! Just one more scan to go.:Remove unneeded start-up entries:This part of the fix is purely optionalThese are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...) Run HijackThis Click on the Scan button Put a check beside all of the items listed below (if present):O4 - HKLM\..\Run: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRunO4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NOBuActivation.exe" UNATTENDEDO4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [PCPowerSpeed] "C:\Program Files (x86)\PCPowerSpeed\PCPowerTray.exe" /startupO4 - HKCU\..\Run: [NokiaSuite.exe] C:\Program Files (x86)\Nokia\Nokia Suite\NokiaSuite.exe -trayO4 - HKCU\..\Run: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exeO4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe[*] Close all open windows and browsers/email, etc...[*] Click on the "Fix Checked" button[*] When completed, close the application.NOTE**You can research each of those lines >here< and see if you want to keep them or notjust copy the name between the brackets and paste into the search spaceO4 - HKLM\..\Run: [IntelliPoint]NOTE**sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bitand select to run as administratorEset Online Scanner**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as adminGo Eset web page to run an online scanner from ESET. Turn off the real time scanner of any existing antivirus program while performing the online scanclick on the Run ESET Online Scanner buttonTick the box next to YES, I accept the Terms of Use.Click Start[*]When asked, allow the add/on to be installedClick Start[*]Make sure that the option Remove found threats is unticked[*]Click on Advanced Settings, ensure the optionsScan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.[*]Click Scan[*]wait for the virus definitions to be downloaded[*]Wait for the scan to finishWhen the scan is completeIf no threats were foundput a checkmark in "Uninstall application on close"close programreport to me that nothing was foundIf threats were foundclick on "list of threats found"click on "export to text file" and save it as ESET SCAN and save to the desktopClick on backput a checkmark in "Uninstall application on close"click on finishclose programcopy and paste the report hereGringo Link to post Share on other sites More sharing options...
Riccio Posted November 15, 2012 Author ID:613427 Share Posted November 15, 2012 C:\Program Files (x86)\Windows Live\Messenger\msimg32.dll Win32/Toolbar.MyWebSearch applicationC:\Program Files (x86)\Windows Live\Messenger\riched20.dll Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\MWSOEMON.EXE.vir Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\MWSOEPLG.DLL.vir Win32/Toolbar.MyWebSearch.J applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\MWSOESTB.DLL.vir Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\MWSSRCAS.DLL.vir Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\MWSSVC.EXE.vir Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\MWSUABTN.DLL.vir Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\2.bin\NPMYWEBS.DLL.vir Win32/Toolbar.MyWebSearch applicationC:\Qoobox\Quarantine\C\Users\Michael Riccio\AppData\Local\My Web Search Installer(1174fa9f).exe.vir a variant of Win32/Toolbar.MyWebSearch.K application Link to post Share on other sites More sharing options...
Staff gringo_pr Posted November 15, 2012 Staff ID:613429 Share Posted November 15, 2012 HelloThere are some minor things in your online scan that should be removed.delete filesCopy all text in the quote box (below)...to Notepad.@echo offdel /f /s /q "C:\Program Files (x86)\Windows Live\Messenger\msimg32.dll"del /f /s /q "C:\Program Files (x86)\Windows Live\Messenger\riched20.dll"del %0Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"It should look like this: <--XP<--vistaDouble click on delfile.bat to execute it.A black CMD window will flash, then disappear...this is normal.The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.:Why we need to remove some of our tools: Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.:DeFogger:Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.To re-enable your Emulation drivers, double click DeFogger to run the tool. The application window will appear Click the Re-enable button to re-enable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OK DeFogger will now ask to reboot the machine - click OK.Your Emulation drivers are now re-enabled.:Uninstall ComboFix:turn off all active protection softwarepush the "windows key" + "R" (between the "Ctrl" button and "Alt" Button) please copy and past the following into the box ComboFix /Uninstall and click OK. Note the space between the X and the /Uninstall, it needs to be there.:Remove the rest of our tools:Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.Double-click OTCleanIt.exe.Click the CleanUp! button.Select Yes when the "Begin cleanup Process?" prompt appears.If you are prompted to Reboot during the cleanup, select Yes.The tool will delete itself once it finishes, if not delete it by yourself. If asked to restart the computer, please do soNote: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.:The programs you can keep:Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstallsCCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleanerMalwarebytes' Anti-Malware The Gold standerd today in antimalware scanners:Security programs:One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It istotally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)Note** If you decide to install MSE you will need to uninstall your present Antivirus:Security awareness:The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.Here are some articles that are must reads and should be read by everybody in your household that uses the internetinternetsafetyInternet Safety for KidsHere is some more reading for you from some of my collegesPC Safety and Security - What Do I Need? from my friends at Tech Support ForumCOMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removalquoted from Tech Support ForumConclusionThere is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PMMy help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.Gringo Link to post Share on other sites More sharing options...
Riccio Posted November 15, 2012 Author ID:613430 Share Posted November 15, 2012 I want to thank you very much. I understand your job can be demanding at times and it takes alot of patience to deal with tedious things like computers. I thank you for having the patience to walk me through everything and help me remove this problem. You guys are definitley the master of your craft and I appreciate everything you've done. Honestly if I had the money I'd love to donate, but I'm just the son in the family that can navigate through todays tech much better than my parents. Thank you, again. Have a good one. Link to post Share on other sites More sharing options...
Staff gringo_pr Posted November 15, 2012 Staff ID:613431 Share Posted November 15, 2012 you are more than welcome Gringo Link to post Share on other sites More sharing options...
LDTate Posted November 18, 2012 ID:614480 Share Posted November 18, 2012 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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