Jump to content

"System message - write fault error"


Recommended Posts

Ok, so it wasnt very difficult to tell that when I recieved a million pop-ups for this so called "Error" that I had a virus on my hands. There was also a "Restore File" program that popped up along with it all. Seemed alittle suspicious that I had to register for it, so I backed off. My backround for my desktop is hidden, and programs on my Start menu are hidden (Until I click All Programs, they will show up). It also hid my internet explorer, but luckily I found a saved webpage from the internet. So I used the saved webpage to get on the internet. I downloaded Malwarebytes through the recommendation of a friend and I ran a scan. I also took a look on the subject on google and found this was a common problem. Unfortunatley I had it run a full scan for both C and D drives, and it was 3 hours in (Still scanning C) that I aborted the scan. I recieved the results and deleted the infected. When I restarted my computer, the pop-up messages have ended. I right clicked the "Restore File" program and got it's actual name and manually ended the process through task manager. The only problem now, is that my things are still hidden and I'm not sure I completely got rid of this virus. I also don't know what damage it's done or if my computer is compromised. I need help please.

Link to post
Share on other sites

  • Root Admin

Hello and welcome to Malwarebytes

Please stop where you're at and do not do anymore self medicating as you may potentially make it impossible to recover the data (if its not already too late) Please read the information below and choose an option and someone with experience will assist you and if at all possible get back all your files. It may take time before someone can assist you but please be patient and as said do not do anymore clean up on your own otherwise you may remove the ability to get your files back. Thanks

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.