Riccio Posted November 9, 2012 ID:611101 Share Posted November 9, 2012 Ok, so it wasnt very difficult to tell that when I recieved a million pop-ups for this so called "Error" that I had a virus on my hands. There was also a "Restore File" program that popped up along with it all. Seemed alittle suspicious that I had to register for it, so I backed off. My backround for my desktop is hidden, and programs on my Start menu are hidden (Until I click All Programs, they will show up). It also hid my internet explorer, but luckily I found a saved webpage from the internet. So I used the saved webpage to get on the internet. I downloaded Malwarebytes through the recommendation of a friend and I ran a scan. I also took a look on the subject on google and found this was a common problem. Unfortunatley I had it run a full scan for both C and D drives, and it was 3 hours in (Still scanning C) that I aborted the scan. I recieved the results and deleted the infected. When I restarted my computer, the pop-up messages have ended. I right clicked the "Restore File" program and got it's actual name and manually ended the process through task manager. The only problem now, is that my things are still hidden and I'm not sure I completely got rid of this virus. I also don't know what damage it's done or if my computer is compromised. I need help please. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 9, 2012 Root Admin ID:611105 Share Posted November 9, 2012 Hello and welcome to MalwarebytesPlease stop where you're at and do not do anymore self medicating as you may potentially make it impossible to recover the data (if its not already too late) Please read the information below and choose an option and someone with experience will assist you and if at all possible get back all your files. It may take time before someone can assist you but please be patient and as said do not do anymore clean up on your own otherwise you may remove the ability to get your files back. ThanksHere are the steps needed to get your computer cleaned....Please read the following so that you can begin the cleaning process:Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficultYou have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal ForumOption 2 —— Paying customer -- Contact Support via emailOption 3 —— Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in theMalware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.Please read and follow the directions here, skipping any steps you are unable to complete.After posting your new post, make sure under options, you select Follow this topic and choose Instantly,so that you're alerted when someone has replied to your post.NOTE: Please do not post back to (bump) your topic within the first 48 hours.Replying to your own posts changes the post count and helpers are looking for topics with zero replies.If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.OrYou may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer, you can contact the help desk hereOPTION 3If you would like to use our Malwarebytes Premium Consumer Services partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. Link to post Share on other sites More sharing options...
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