services.exe virus

[MupCake]

hey, i recently got a virus, well actually 3 that i cant get rid of. any help would be greatly greatly appreciated!

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

[MupCake]

thanks!

i have attached the report

RKreport1_S_11092012_02d1238.txt

[MrCharlie]

Here you go......

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Files tab

Put a check next to all of these and uncheck the rest: (if found)

[ZeroAccess][FILE] @ : C:\Windows\Installer\{38eebbf5-387c-7ea6-c662-92c160a3bc23}\@ --> FOUND

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{38eebbf5-387c-7ea6-c662-92c160a3bc23}\U --> FOUND

[ZeroAccess][FOLDER] L : C:\Windows\Installer\{38eebbf5-387c-7ea6-c662-92c160a3bc23}\L --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_32\Desktop.ini --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_64\Desktop.ini --> FOUND

[susp.ASLR][FILE] services.exe : C:\Windows\system32\services.exe --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~

Then...............

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[MupCake]

thanks,im going to try remove it and then reformat at a later date.i will post back soon

[MrCharlie]

OK.....MrC

[MupCake]

so i ran TDSSKiller and it found 9 threats, but no malicious objects? i may have done something wrong, but heres the report.

TDSSKiller.2.8.15.0_09.11.2012_13.04.34_log.txt

[MrCharlie]

You didn't do anything wrong, we have to run these scans to check for the malware.

RogueKiller took care of the main infection.

Just scanning now for any others.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[MupCake]

okay it took me a while, but here it is

ComboFix.txt

[MrCharlie]

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

~~~~~~~~~~~~~~~~~

Next.....

Please scan the system with RogueKiller again and post the new log.

~~~~~~~~~~~~~~~~~~~

Last......

Please download AdwCleaner from here and save it on your Desktop.

1. Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

MrC

[MupCake]

here are the reports

RKreport4_S_11102012_02d0957.txt

AdwCleanerR1.txt

mbam-log-2012-11-10 (10-01-30).txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Files tab

Put a check next to all of these and uncheck the rest: (if found)

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{38eebbf5-387c-7ea6-c662-92c160a3bc23}\U --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

MrC

[MupCake]

heres the report

AdwCleanerS1.txt

[MrCharlie]

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

MrC

[MupCake]

adwcleaner didnt ask me to confirm anything. did i do something wrong?

AdwCleanerS2.txt

[MrCharlie]

No you already had deleted the items.

How is it?? MrC

[MupCake]

it seems a whole lot better! thank you so much for the help!

[MrCharlie]

OK............

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  

MrC

[MupCake]

Results of screen317's Security Check version 0.99.54

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

AVG Anti-Virus Free Edition 2013

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.1.1000

JavaFX 2.1.1

Java 6 Update 31

Java 7 Update 9

Adobe Flash Player 11.4.402.287

Adobe Reader X (10.1.4)

Mozilla Firefox (8.0.1)

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

AVG avgwdsvc.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

[MrCharlie]

Looks OK.............

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!