Excessive Resources During Install

[jsenn]

I have noticed on a few computers that when Malwarebytes is installing the CPU usage is extremely high (pretty much maxed out) and the memory usage climbs into the gigabytes.

The two noticeable processes are mbam.exe and mbamservices.exe.

It is so bad that the computer will freeze during install.

The common antivirus installed on all the computers has been Symantec End Point Protection.

Is there a compatibility issue with SEP maybe?

[jsenn]

Windows XP SP3 32 bit

[daledoc1]

Hi, jsenn:

From your posts, it seems that these are work/business computers?

Your MBAM corporate license entitles you to support from the business support team.

Please contact them and they will assist you with this.

Please contact corporate support HERE.

Please make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.

In order to assist you better please provide the following information when contacting them:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Thank you very much,

daledoc1

[Firefox]

Just to add to this.... I use SEP with Windows XP and Windows 7 and I have not had issues with them. Perhaps excluding Malwarebytes files in SEP my help your situation. What version of SEP are you using?

[jsenn]

Just to add to this.... I use SEP with Windows XP and Windows 7 and I have not had issues with them. Perhaps excluding Malwarebytes files in SEP my help your situation. What version of SEP are you using?

I have disabled SEP during the install with the same results. SEP version 11.0.7000.975.

I don’t want to mislead and suggest that it is SEP compatibility issue. That is why I was asking.

[jsenn]

Hi, jsenn:

From your posts, it seems that these are work/business computers?

Your MBAM corporate license entitles you to support from the business support team.

Please contact them and they will assist you with this.

Please contact corporate support HERE.

Please make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in your email program.

In order to assist you better please provide the following information when contacting them:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number, you can contact Cleverbridge to obtain information about your order:

Cleverbridge customer service

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Thank you very much,

daledoc1

Will do. Thanks.