What do I do now?

[Tigerbob]

A plea from a very frustrated person.

About me. I am computer literate but not too technically qualified. I am keen to learn but sometimes I don't understand all of the technical terms so forgive me. I apoligise.

My home computer started to slow down about two weeks ago. I then noticed that Google was redirecting my searches to somewhere other than where I wanted to go. I was told this was the dreaded 'Google Hijack virus'.

In the last week I have;

* restored my computer to a previous restore point.

* ran Mcafee's 'Stinger' and 'Rootkiller' software.

*ran Malwarbytes software. Upgraded to Pro version.

* tried numerous offerings from Mr Microsoft.

What happens now is the computer appears to be working fine, if a little slow. The hard disk light shows a lot of activity. Google will search for individual items but now instead of redirecting to a rogue site it crashes. I then have to shut down Explorer and start again.

I am running Windows 7, Inernet explorer 9.

All suggestions would be gratefully accepted.

I know there is lots of information and possible cures about this problem on this site already but I didn't want to go ahead and implement one without some advice first.

Thanks for you comments and time.

[Firefox]

Hello and welcome to Malwarebytes

Sorry to hear you got infected. It would be best to get expert advice to finish up the cleanup step by step with you. Please choose one of the options below to get started.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

[Tigerbob]

Hello Firefox

Thanks for your advice.

I will make a decision after further reading of the options you gave.

[Firefox]

Your welcome, most folks pick option 1. Good luck...