Since last malwarebytes update, Frequently PC does not boot correctly. desktop with no task bar or icons

[StevieC]

I notice others have had the same issue recently , looks like a growing problem....So I'm keeping the Topic title the same as a previous thread by somone else having exaclty the same problem.

Since a recent update of Malware (the program I think..) , both my computer and partners fail to fully boot under WIN 7. The Desktop does not fully load and the only icon on the tray is the the Malwarebytes icon. It had been working without issue until the update about 3 weeks ago, then we statrted having incomplete bootup. the only way to recover is a hard reset then occasionally it will fully boot.

Yesterday I fully updated Malwarebytes to latest version etc but still havig the same incomplete boot up issue. The cursor just shows a pointer on the desktop and no icon on the task bar or desktop can be selected. You cannot ctrl,alt.del to bring up the task manger either.

I have now managed to uninstall Malwarebytes on my computer and now it boots fine, so I am about to deinstall Malwarebytes from my partners computer. We both run Win7 32 bit Home and keep everything well updated.

It would be great if this issue could be resloved, else I won't be reinstalling it. Appreciate if anyone can help......

Steve

[daledoc1]

Hi, StevieC:

Sorry you are having issues on 2 different computers.

The experts will need a bit more info about the systems in question in order to pinpoint the cause and provide a solution.

This information can be generated by running 2 little tools -- mbam-check and DDS (instructions below).

I understand that you've uninstalled MBAM from one of the computers -- so, it will be difficult to troubleshoot completely.

However, if you could at least run DDS on that system and reply back here with the 2 DDS logs attached to your next reply, the MBAM staff will work with you to get MBAM working again on your system.

For your partner's systm -- which still has MBAM installed -- if you could please post back with all 3 logs (from both mbam-check and DDS), that would be great. (Please be sure you make a note in your replies that you are providing logs from 2 different computers! )

ALTERNATIVELY, if you prefer, please open a ticket with the helpdesk. The support team will work with you to resolve your issues.

They can be contacted here: Contact Customer Support

Please reference this forum topic in your request:

http://forums.malwarebytes.org/index.php?showtopic=117787

HTH,

daledoc1

--------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.