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MBAM order issues


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First, greetings to MBAM Community.

Like a majority of registered forum members here, I use MBAM. It's a good software and I wanted to go a step forward by buying the Pro version + extended download option.

And here starts the madness.

Try #1 - Sunday 4 November 2012 - 7:22 PM

The first transaction was recorded in my credit card company system. I called the credit card company and their operator told me that the security code was wrong.

My fault, I received a new Mastercard one month ago but I had the old security code from the old card in my mind ...

Try #2 - Monday 5 November 2012 - 8:30 AM

Second transaction. Nothing was recorded in their system. I didn't make any mistake and they didn't refuse anything because they didn't received anything from your system after my order.

I wrote to the customer support, I received a first answer telling me that Cleverbridge could try to charge me again if I gave them the permission. I answered yes. Then I tried again.

Try #3 - Tuesday 6 November 2012 - 9:49 AM

Third transaction. Same as #2.

So, I asked their customer support again, and received that mail:

Dear B.,

We apologize that we were not able to authorize your credit card for your order.

For your privacy, your credit card company does not provide us with any reason for the decline.

It is quite possible that this was simply a temporary issue and the charge will be accepted if we try it a second time. Please let us know if we have your permission to try the charge again.

Please let us know if we can further assist you.

Sincerely,

A. P.

cleverbridge Customer Support

I'm a Swiss Citizen and live in Switzerland, hence the timestamp of my orders. I'm the legit owner of that credit card.

My Mastercard is legit. I don't owe anything to Swisscards AECS, the credit card company which manages my card.

All order informations (name, adress, card number, security code) are right.

So, what should I do ... ?

Thank you for the help.

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  • Root Admin

Is the computer you're using infected or possibly infected?

You might want to try the transaction from a different computer that you're certain is not infected.

If you think the computer is infected you should not try to make an online purchase. We can assist you in cleaning the system before a purchase if needed.

You would want to be careful though that your credit card is not in fact being double, triple charged.

Cleverbridge customer service

USA

Email: cs@cleverbridge.com

Phone: +1-866-522-6855

(Intl.: +1-312-922-8693)

Service hours:

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Saturday: 9:00 AM - 4:00 PM (CST)

Sunday: 10:00 AM - 3:00 PM (CST)

Service hours according to time zone PST:

Monday - Friday: 6:00 AM - 6:00 PM

Saturday: 7:00 AM - 2:00 PM

Sunday: 8:00 AM - 1:00 PM

Fax: +1-312-263-7632

Address: cleverbridge

360 N. Michigan Ave.

Suite 1900

Chicago, IL 60601-3805

USA

United Kingdom

Email: cs@cleverbridge.com

Phone: 0800 8620377 (UK Freefone number)

Service hours:

Monday - Friday: 7:00 AM - 6:00 PM (GMT)

Saturday: 8:00 AM - 3:00 PM (GMT)

Sunday: 9:00 AM - 2:00 PM (GMT)

Service hours according to time zone PST:

Monday - Friday: 11:00 PM - 10:00 AM

Saturday: 12:00 AM - 7:00 AM

Sunday: 1:00 AM - 6:00 AM

Germany

Email: cs@cleverbridge.com

Phone: +49 221 - 222 45 - 45

Service hours:

Monday - Friday: 8:00 AM - 7:00 PM (CET)

Saturday: 9:00 AM - 4:00 PM (CET)

Sunday: 10:00 AM - 3:00 PM (CET)

Service hours according to time zone PST:

Monday - Friday: 11:00 PM - 10:00 AM

Saturday: 12:00 AM - 7:00 AM

Sunday: 1:00 AM - 6:00 AM

Fax: +49 221 - 222 45 - 40

Address: cleverbridge AG

Brabanter Str. 2-4

50674 Cologne

Germany

Japan

Email: cs@cleverbridge.com

Phone: +81 120 965227

Service hours:

Monday - Friday: 9:00 AM - 6:00 PM (JST)

Saturday: 9:00 AM - 4:00 PM (JST)

Service hours according to time zone PST:

Monday - Friday: 4:00 PM - 1:00 AM

Saturday: 4:00 PM - 11:00 PM

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Is the computer you're using infected or possibly infected?

You might want to try the transaction from a different computer that you're certain is not infected.

If you think the computer is infected you should not try to make an online purchase. We can assist you in cleaning the system before a purchase if needed.

No, I'm not infected.

I scanned with:

- AVG Anti-Virus free edition: negative

- Spybot (I immunize often + Scan) negative

- SUPERAntiSpyware: tracking cookies, but I had legit websites open.

- MBAM free edition: negative

You would want to be careful though that your credit card is not in fact being double, triple charged.

I won't have this problem because each time I made an order, I received a "payment non authorized" mail ...

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