Mbam causing BSOD

[Tumbleweed88]

I have an Acer Aspire 5315-2940, Windows Vista, 32 bit.

I had a virus/trogan and I believe I got rid of it using Super Anti Spyware, Spybot, and even Malwarebytes. I went to run Malwarebytes one last time to make sure the computer was clean and the computer BLUE SCREENED. I ran other virus removing programs and everything was fine. I can go online and surf normaly. I can do anything I want to on the laptop except run Malwarebytes.

I uninstalled Malwarebytes and downloaded a clean install from Filehippo.com. I installed it and tried to run it but I got the BSOD again.

On the blue screen it says:

Kernal_data_inpage_error

stop: 0x0000007a ( 0xC0216DD4

ATAPORT.SYS-ADDRESS 85B75A9A BASE AT

85B66000, DATESTAMP 49E01EEE

Can anyone shed some light as to why all of a sudden I can't get Malwarebyes to run?

Any and all help will be greatly appreciated !

I have download the MBAM remover, used it, and downloaded a fresh copy of MBAM from BleepinComputer, installed it , ran it and I get the same BSOD after less than 3 minutes of run time.

I think I may have a rootkit but I'm not sure.

[daledoc1]

Hello and welcome, Tumbleweed88:

Some of today's nasty rootkits can indeed cause BSOD and serious system damage.

We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum. (Please see helpful tips below.)

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• -->>When starting your new post, please note the following:<<--
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1