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I keep getting a pop up which tells me an outgoing message has been blocked

carolcoleman8353
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carolcoleman8353

carolcoleman8353

Posted
Posted

I've run a malware check and nothing comes up,so why does it keep doing this?

2012/11/06 07:12:55 GMT OFFICE MESSAGE Starting protection

2012/11/06 07:12:55 GMT OFFICE MESSAGE Protection started successfully

2012/11/06 07:12:55 GMT OFFICE MESSAGE Starting IP protection

2012/11/06 07:13:19 GMT OFFICE Owner MESSAGE IP Protection started successfully

2012/11/06 09:04:42 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:44 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:45 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:45 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:46 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:46 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:48 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:49 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:49 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:50 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:51 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:52 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:52 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:52 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:53 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:54 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:55 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:55 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:55 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:55 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:04:56 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:01 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:01 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:02 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:03 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:03 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:03 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:06 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:06 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:07 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:07 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:10 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:10 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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2012/11/06 09:05:12 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:13 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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2012/11/06 09:05:16 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:16 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:16 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:17 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:22 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:23 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:24 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:27 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:33 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:44 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:45 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:45 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:47 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:48 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:48 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:53 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:54 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:54 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:54 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:55 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:56 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:56 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:57 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:05:58 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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2012/11/06 09:05:59 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:03 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:04 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:05 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:05 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:06 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:06 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:09 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:09 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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2012/11/06 09:06:15 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:16 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:17 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:19 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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2012/11/06 09:06:33 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:36 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:36 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:37 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:37 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:40 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:40 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:42 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:42 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:46 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:46 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:54 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:57 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:06:58 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:01 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:03 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:07 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:48 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:48 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:51 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:51 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:51 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:51 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:57 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:57 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:57 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:07:57 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:08:09 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:08:09 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:08:12 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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2012/11/06 09:08:30 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:08:33 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:08:39 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:05 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:05 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:05 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:08 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:08 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:08 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:14 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:14 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:14 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:26 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:29 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:35 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:47 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:50 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

2012/11/06 09:10:56 GMT OFFICE Owner IP-BLOCK 77.92.95.114 (Type: outgoing)

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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daledoc1

daledoc1

Posted
Posted

Hi:

Yes, this can all be a bit confusing and overwhelming.

No, you ought not to have to take it to the shop.

I presume you're asking about the step that asks you to temporarily disable your anti-virus (AV) before running the DDS tool?

Without knowing which AV you have, most of them allow you to do this by right-clicking with your mouse over the AV program's icon in the system tray (that's the area at the bottom right of your screen, near the computer clock). (See attached screenshot.)

Doing so typically brings up a context menu that includes an option, such as "pause protection" or "disable protection".

Click on that.

The AV will usually throw up a warning that your protection is disabled.

Just ignore that for the few minutes that it takes to run the DDS tool and to save the 2 logs.

Then, do the same process in reverse, to turn the AV back on.

It sounds much harder than it is.

If this seems too hard, then please just start a new topic in the malware section anyway, doing the best you can to follow the instructions. Your helper will walk you through the steps needed to clean the system.

OR, you can use Option 2 that AdvancedSetup explained, and contact the helpdesk >>HERE<<. The support team will assist you there.

In any event, just take your time -- it might help to print out the instructions the helpers give you, so that you can follow them closely as you work.

HTH,

daledoc1

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