Help File Not Working For Me After Install of 1.65.1.1000

[weakham]

When I select help tab, the topics window opens as expected. Only a few topics display any information when 'clicked'; most do not! I wonder if others have experienced this! I run Win 7 64-bit, but if any others have the problem on any system, please respond, as support can't account for this.

[AdvancedSetup]

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.
    Cleverbridge customer service
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[weakham]

1. I have already done this - please refer to ticket #274585 for all the discussion! But, if you wish, I can do it again! My aim with this forum topic was to find out if others have this problem - it may exist and they just haven't used 'Help' under the 'About' tab on the main menu screen after the automatic installation of 1.65.1.1000.
   

[daledoc1]

Hi, weakham:

Until AdvancedSetup returns...

Sorry you are still having a problem with the help file.

I'm not aware of this being a common issue, as there are no current forum topics about it, even though 1.65.1.1000 has been released for several weeks.

(I'm on Win7/64 on one of my rigs, and the help files seem to be working just fine. So I can't reproduce the problem. Sorry. )

Yes, a clean reinstall (including running the mbam-clean tool and rebooting when it asks) typically resolves minor corruption issues.

It that didn't work for you, then it's likely there's something else going on.

If you already have an open ticket at the helpdesk, please stay with your helper there.

That will be the least-confusing, most-efficient way to get resolution.

Thanks for your patience and understanding,

daledoc1