Infected?

[thunnus12]

Hello-

Thank you in advance for your help!

My laptop, a Dell Latitude E6520 running Windows Vista (32bit) SP2, had recently slowed down to a crawl and began having strange things happening with Symantec Endpoint Protection (network threat protection disabled, etc. messages). Also had trouble logging on to Windows (takes forever)- when I do get logged on the hard drive is churning away, doing I don't know what. Ran system scan but only found cookies. MBAM wasn't finding anything. Had a friend try to help troubleshoot and they suggested removing Symantec and installing McAfee since Symantec might have been corrupted. Removed Endpoint and installed McAfee and still not better. Do I have a virus/trojan that I haven't discovered? Tried to boot from rescue cd once and wouldn't let me. Also, logs in easily in safe mode. Any help would be appreciated! Thanks so much.

[MrCharlie]

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Quit all running programs.

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

[thunnus12]

Thank you for your help. Here are the logs you requested:

dds.txtattach.txtRKreport1_S_11052012_02d1623.txt

[MrCharlie]

Not much showing....lets run some scans>>>>>>>>

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[thunnus12]

Ok, here is the TDSSKiller log.TDSSKiller.2.8.15.0_05.11.2012_19.53.59_log.txt

[MrCharlie]

That scan was clean..............

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[thunnus12]

Hello MrC,

I think there was a problem with running ComboFix- I disabled all parts of McAfee, but after ComboFix started running I noticed that the system tray icon for McAfee went from disabled to enabled and looked like it might have done something while ComboFix was running. Not sure if this messed up anything.... ComboFix seems to have finished and produced a log:

ComboFix.txt

Thanks again for the help

[MrCharlie]

Sorry for the late reply, I missed your post.

Do you have any idea what these files are from or for??

If not please delete them:

2012-09-20 18:40 . 2012-09-20 18:40 1409 ----a-w- c:\windows\system32\tmp89AE1.FOT

2012-09-20 18:40 . 2012-09-20 18:40 1409 ----a-w- c:\windows\system32\tmp87AE1.FOT

2012-09-20 18:40 . 2012-09-20 18:40 1409 ----a-w- c:\windows\system32\tmp7BAE1.FOT

2012-09-20 18:40 . 2012-09-20 18:40 1409 ----a-w- c:\windows\system32\tmp6EAE1.FOT

2012-09-20 18:40 . 2012-09-20 18:40 1409 ----a-w- c:\windows\system32\tmp6CAE1.FOT

2012-09-20 18:40 . 2012-09-20 18:40 1409 ----a-w- c:\windows\system32\tmpCE9E1.FOT

~~~~~~~~~~~~~~~~~~~~~~

Please download AdwCleaner from here and save it on your Desktop.

1. Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

MrC

[thunnus12]

I don't know what those files are so I've deleted them.

Here is the AdwCleaner log:

AdwCleanerR1.txt

[MrCharlie]

Looks Good.....

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[thunnus12]

Here is the MBAM report:

Malwarebytes Anti-Malware 1.65.1.1000

www.malwarebytes.org

Database version: v2012.11.08.03

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 8.0.6001.19328

Kristen :: KRISTEN-PC [limited]

11/8/2012 10:04:09 AM

mbam-log-2012-11-08 (10-04-09).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P

Scan options disabled:

Objects scanned: 174997

Time elapsed: 14 minute(s), 8 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

I can now log on normally, but the computer still hangs once I'm logged in, hard drive churns away....maybe this is a hardware issue and not a malware problem? Doesn't seem like anything showed up in the scans......

[thunnus12]

Thanks very much for your help/time:)

[MrCharlie]

OK...............

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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