JoshJD Posted November 3, 2012 ID:609351 Share Posted November 3, 2012 Good evening,Im having some problems with my son's computer.The OS is Windows XP.The computer seems to load up ok, but i cannot seem to open anything at all via the desktop.I can go into Start / Programs etc but i still cannot open anything even via that option.We use Avast and Zone Alarm, Avast seems to load up fine but Zone Alarm seems to be stuck on inizialization is in progress.I cannot even seem to use Safe Mode, been pressing F8 like its going out of fashion I cannot seem to open Google Chrome or any internet browser at all as the computer seems to just freeze.Ive tried opening Malwarebytes which we have on the computer but to no evail.Im writing this on my own computer.Any suggestions as to where to start would be appreciated.Many thanks Link to post Share on other sites More sharing options...
daledoc1 Posted November 3, 2012 ID:609358 Share Posted November 3, 2012 Hello and welcome, JoshJD:This certainly sounds as if it could be a malware problem (or possibly some sort of permissions issue or software conflict unrelated to malware).The safest bet for starters is to have a malware expert take a peek at the system to be sure it's not infected, and then go from there.We cannot work on malware removal in this sub-section of the forum, so please read below for assistance with cleaning your system.IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.There are some excellent, self-help tutorials on getting MBAM to run on an infected system in the FAQ: HERE and in the KB section: HERE.IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum. (Please see helpful tips below.)OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.OPTION 1:Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.-->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below anyway. The experts will have other tools & scanners at their disposal.Then please start a new post in the Malware Removal Forum.An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.-->>When starting your new post, please note the following:<<--Please do NOT post in a topic started by someone else, even if their problem sounds similar.Please COPY/PASTE the requested logs directly into your post, rather than attaching them.Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.Please do NOT "bump" your topic or reply back to it for at least 48 hours.Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.OPTION 2:If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.OPTION 3:If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.Please be patient – someone will assist you as soon as possible.Thank you very much,daledoc1 Link to post Share on other sites More sharing options...
JoshJD Posted November 3, 2012 Author ID:609382 Share Posted November 3, 2012 Thank you for the prompt reply.Ive chosen option one and will post a new thread in the Malware Removal Forum as requested. Link to post Share on other sites More sharing options...
DarkSnakeKobra Posted November 3, 2012 ID:609389 Share Posted November 3, 2012 Just a heads up there maybe a long wait in the malware removal forum. There was a forum failure just recently so there maybe a delay on you receiving help. Link to post Share on other sites More sharing options...
daledoc1 Posted November 4, 2012 ID:609562 Share Posted November 4, 2012 Hi, DSK:The OP is being helped by Maniac over in the malware removal section. Thanks!daledoc1 Link to post Share on other sites More sharing options...
DarkSnakeKobra Posted November 4, 2012 ID:609566 Share Posted November 4, 2012 Hi Dale Awesome. That was faster then I thought. With this forum failure you don't know what to expect. Link to post Share on other sites More sharing options...
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