Infected, can't run Windows Update.

[Travesty]

Hoping I can get some help here.

dds.txt

attach.txt

[MrCharlie]

Welcome to the forum.

Please uninsatll all of these:

µTorrent

Conduit Engine

BabylonObjectInstaller

Bastion - Demo

Java™ 6 Update 22 (64-bit)

Java™ 6 Update 26

uTorrentBar Toolbar

~~~~~~~~~~~~~~~~~~

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

[Travesty]

Ugh. I effed up and accidentally hit the 'delete' option. I cancelled it as fast as I could, though: I really hope I didn't break anything in the process.

Report is as follows:

RogueKiller V8.2.1 [10/29/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website: http://tigzy.geekstogo.com/roguekiller.php

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 64 bits version

Started in : Normal mode

User : Felicia DesJardins [Admin rights]

Mode : Scan -- Date : 11/03/2012 08:22:20

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH] Runservice.exe -- C:\Windows\runservice.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 24 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : uTorrent ("C:\Users\Felicia DesJardins\Desktop\HAMHOCK! JESUS CHRIST! VOODOO MCINTYRE!\uTorrent\uTorrent.exe" /MINIMIZED) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1957316390-1177131870-3802629202-1000[...]\Run : uTorrent ("C:\Users\Felicia DesJardins\Desktop\HAMHOCK! JESUS CHRIST! VOODOO MCINTYRE!\uTorrent\uTorrent.exe" /MINIMIZED) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\Run : AMD Catalyst (C:\ProgramData\Catalyst\color.exe) -> FOUND

[TASK][sUSP PATH] {5EA28775-208C-40C8-BBB7-22620A00F527} : C:\Users\Felicia DesJardins\Desktop\Blimey\Arcanum Edit.exe -> FOUND

[TASK][sUSP PATH] {75247031-4E26-4448-A492-8EF73B16F8E2} : C:\Windows\system32\pcalua.exe -a "C:\Users\Felicia DesJardins\Desktop\SETUP.EXE" -d "C:\Users\Felicia DesJardins\Desktop" -> FOUND

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJPOL] HKLM\[...]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyDocs (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRecentDocs (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowUser (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyPics (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyMusic (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowControlPanel (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowHelp (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowPrinters (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRun (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[sCREENSV][sUSP PATH] HKCU\[...]\Desktop (C:\Windows\DERPYS~1.SCR) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] @ : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\@ --> FOUND

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\U --> FOUND

[ZeroAccess][FOLDER] L : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_32\Desktop.ini --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_64\Desktop.ini --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HTS545025B9A300 ATA Device +++++

--- User ---

[MBR] 186e9d8d1e0b245882574634658b95b5

[bSP] 0296254f94dfcb8d02060ede6b97c083 : Windows 7 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 223373 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1].txt >>

RKreport[1].txt

[MrCharlie]

Here you go......

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Run : uTorrent ("C:\Users\Felicia DesJardins\Desktop\HAMHOCK! JESUS CHRIST! VOODOO MCINTYRE!\uTorrent\uTorrent.exe" /MINIMIZED) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1957316390-1177131870-3802629202-1000[...]\Run : uTorrent ("C:\Users\Felicia DesJardins\Desktop\HAMHOCK! JESUS CHRIST! VOODOO MCINTYRE!\uTorrent\uTorrent.exe" /MINIMIZED) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\Run : AMD Catalyst (C:\ProgramData\Catalyst\color.exe) -> FOUND

[TASK][sUSP PATH] {5EA28775-208C-40C8-BBB7-22620A00F527} : C:\Users\Felicia DesJardins\Desktop\Blimey\Arcanum Edit.exe -> FOUND

[TASK][sUSP PATH] {75247031-4E26-4448-A492-8EF73B16F8E2} : C:\Windows\system32\pcalua.exe -a "C:\Users\Felicia DesJardins\Desktop\SETUP.EXE" -d "C:\Users\Felicia DesJardins\Desktop" -> FOUND

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJPOL] HKLM\[...]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyDocs (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRecentDocs (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowUser (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyPics (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyMusic (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowControlPanel (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowHelp (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowPrinters (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRun (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[sCREENSV][sUSP PATH] HKCU\[...]\Desktop (C:\Windows\DERPYS~1.SCR) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

[ZeroAccess][FILE] @ : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\@ --> FOUND

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\U --> FOUND

[ZeroAccess][FOLDER] L : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_32\Desktop.ini --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_64\Desktop.ini --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~~~~~~

Then.................

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[Travesty]

So there's a flashing sign in the top corner of the screen that says 'zero access' and I can't seem to add a checkmark to things: what's going on?

[MrCharlie]

Just run TDSSKiller as per the instructions, MrC

[Travesty]

Here's the report. Seriously, thanks for all your help so far.

Report.txt

[MrCharlie]

Got some problems with the fix, we'll have to do it this way if possible:

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.
  

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

On the System Recovery Options menu you will get the following options:

• 
  
  • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
    

  [*]Select Command Prompt

  [*]In the command window type in notepad and press Enter.

  [*]The notepad opens. Under File menu select Open.

  [*]Select "Computer" and find your flash drive letter and close the notepad.

  [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

  Note: Replace letter e with the drive letter of your flash drive.

  [*]The tool will start to run.

  [*]When the tool opens click Yes to disclaimer.

  [*]Press Scan button.

  [*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

  services.exe

  [*]Now press the Search button

  [*]When the search is complete, search.txt will also be written to your USB

  [*]Type exit and reboot the computer normally

  [*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

[Travesty]

Here y'go.

FRST.txt

Search.txt

[MrCharlie]

OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

MrC

[Travesty]

Here y'go again. Thanks so much for your help.

Fixlog.txt

[MrCharlie]

Well done..............

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[Travesty]

Ta da.

ComboFix.txt

[MrCharlie]

Looks Good.....

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

~~~~~~~~~~~~~~~

Then try Windows Update and see if it works, if not........

Please download Farbar Service Scanner and run it on the computer with the issue.

• 
  
• Make sure the following options are checked:
  • 
    
  • Internet Services
    
  • Windows Firewall
    
  • System Restore
    
  • Security Center
    
  • Windows Update
    
  • Windows Defender
    

  [*]Press "Scan".

  [*]It will create a log (FSS.txt) in the same directory the tool is run.

  [*]Please copy and paste the log to your reply.

MrC

[Travesty]

Malwarebytes found no malicious software and Windows Update is running smoothly. Thank you.

[MrCharlie]

Great, we're not done yet, please stay with me........

Please download AdwCleaner from here and save it on your Desktop.

1. Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

MrC

[Travesty]

Here y'go.

AdwCleanerR1.txt

[MrCharlie]

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

MrC

[Travesty]

Latest report.

AdwCleanerS1.txt

[MrCharlie]

Great

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

MrC

[Travesty]

Kabong.

checkup.txt

[MrCharlie]

Results of screen317's Security Check version 0.99.54

Windows 7 Service Pack 1 x64

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Avira Desktop

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.1.1000

Java 7 Update 7

Java version out of Date!

Adobe Flash Player 11.4.402.287

Adobe Reader 9 Adobe Reader out of Date!

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Avira Antivir avgnt.exe

Avira Antivir avguard.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 12% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

[MrCharlie]

Java 7 Update 7 <---please update should be Update 9

Java version out of Date! <------if you can't update > Download and install the latest version from Here

Adobe Reader 9 Adobe Reader out of Date! <----please check for an update

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, etc....

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!