File Restore virus - need xtra help

[BlancheC]

Hello! I'm going to reference this thread because it's practically already done everything for me:

http://forums.malwarebytes.org/index.php?showtopic=83625

So, I'm virus-free now, thanks to your software, and can see my desktop icons BUT I still can't see many of the programs that were hidden. I have performed this additional step in my DOS window:

c:> attrib -h /s /d

which gets me a lot of "Not resetting [filename]" and "Access denied" lines, but I don't know whether or not that's normal.

My folder options are already set to view hidden files, inclusing system ones.

What I can't see, for example, are some items under START>ACCESSORIES, like PAINT, CALCULATOR and shortcuts of those and other programs that I'd added to the top of my start menu and my desktop.

I have run OTL per Spy Sentinel's instructions in the above-referenced thread, but I assume that the section I need to paste when running the fix is different, since my computer is not the same; can you please tell me what the pasting section would be? I'll post the specs from running OTL as soon as it's done - thanks in advance!!!

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[AdvancedSetup]

Hello and welcome to Malwarebytes

I'm sorry but you really should not follow steps for other infections as often each infection though similar is still unique.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

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Please be patient, someone will assist you as soon as possible.

[BlancheC]

Well, that's a little harsh for someone who's new around here - I'll post in the other link anyway - which I couldn't see because my browser, in safe mode, is HUGE and I can't display the whole page, so I did *the best I could* with what I had. I followed those instructions because my infection was exactly the same one, and I wanted to save you guys the extra steps - sorry for being considered! Sigh.

[AdvancedSetup]

Why is it harsh to ask you to create your own topic and have someone personally assist you for FREE?

[BlancheC]

I felt your first sentence was a bit condescending...like you were rebuking me for following steps one of your guys had outlined and which did solve my problem. It made me feel like you were rubbing it in that you know more than I do and it's not a comfortable feeling.

[BlancheC]

At any rate, I've followed your instsructions, thanks. You know, it's been a rather frustrating day (the entire day) of dealing with a virus for the first time, and fearing for my computer, so when I find something that gave me some hope and I get someone to tell me I'm wrong to try it, I'm sure you understand how that can be the proverbial icing on the cake. Written communication lacks entonation, so I'm sorry if I misread you but it's nearly impossible to read what's not there, I just had your words telling me I messed up.

[Firefox]

At any rate, I've followed your instsructions, thanks. You know, it's been a rather frustrating day (the entire day) of dealing with a virus for the first time, and fearing for my computer, so when I find something that gave me some hope and I get someone to tell me I'm wrong to try it, I'm sure you understand how that can be the proverbial icing on the cake. Written communication lacks entonation, so I'm sorry if I misread you but it's nearly impossible to read what's not there, I just had your words telling me I messed up.

We can certainly understand your frustration, when dealing with viruses and malware they sure can make your blood boil for sure. AdvancedSetup by no means was being rude, or condescending, he is one of the most professional folks on this forum, mind you there are quite a lot of them here. He was merely guiding you in the right direction. We have folks sometimes that start following steps that were meant for someone else and end up making matters worst. Most steps that will be given to you, now that you have posted in the right section, will be specific to your infection and your computer. One on one help is the best way to go.

Please be patient an someone will start assisting you as soon as they can. We had a forum glitch and they are playing catchup.

Thanks for understanding.