Malwarebytes's letters appear in question marks?

[authern]

I've had this problem for quite some time now, I know from before that I could see the letters instead of ???. I tried to uninstall malwaybytes and reinstalled them in both english and chinese, but it didn't work.

I just need help figuring out if it's b/c my pc have some form of malware of virus, i ran malwarebytes and it didn't pick up.

thanks!

[daledoc1]

Hi, authern:

It sounds like some font corruption, perhaps as a result of having reinstalled MBAM in both Chinese and English?

Can you please post a screenshot of what you're seeing?

It would also help if you could tell us what version of Windows you are running (XP, Vista, 7 or 8).

That would help the experts to sort things out for you.

Thanks,

daledoc1

[authern]

windows 7

i did install malwarebytes in english and chinese O.o

[Firefox]

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so Very Important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.
    Cleverbridge customer service
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[authern]

yes it's all good! thanks!!!!!

[daledoc1]

Great!

Glad it's working for you now.

Best regards,

daledoc1