Continued Infection? Need New Direction

[mjburgard]

I have cleaned this machine once using Malware bytes scans and Rogue Killer from direction by someone on the forum. MW did find some backdoor programs and there are files in the RK quarantine folder on the machine. The person on the forum said it came back clean after running MW twice and Rogue Killer. However, I continue to have two issues

1) e-mail is very slow in Outlook. It will work and then when we click on an e-mail, it will hang for 10-30 seconds. We had reports from so recepients of our e-mail that it looked like it was hacked. No recent reports.

2) Control Panel will not load any programs to "add or remove". It always hangs on "waiting to load the applications". It never loads.

I have run malware bytes complete scan plus I have paid for the full version of Malwarebytes and it is constantly scanning. However, it seems to me that there could still be something on the machine. The same backdoor virus or another one. I had another machine infected on the home network and decided to reformat the hard drive just to be safe.

I have run MW a few times and nothing shows up. I can run Rogue Killer and upload the log results if requested.

I would appreciate any help.

[thisisu]

Hello mjburgard and welcome to the forum

Please read this thread and post the logs from the DDS program as described in the thread. - http://forums.malwar...?showtopic=9573

You can also post the RogueKiller log(s) to review.

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.