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Svchost infected with Trojan.Agent


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Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

IMPORTANT NOTE : Please do not delete anything unless instructed to.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

Vista and Windows 7 users:

These tools MUST be run from the executable (.exe) every time you run them

with Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

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Hi,

**WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help. :)

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Download Combofix from the link below, and save it to your desktop.

Link

**Note: It is important that it is saved directly to your desktop**

If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

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IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

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Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.


  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.

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Dear Jeff,

Based on your reccomendation, I will play it safe and perform a system recovery back to the factory defaults on my computer. If you feel a clean installation from a Windows disk and then download all the drivers are better, I will go ahead and do that.

Once again, thank you so much for figuring this out.

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You are more than welcome. Sorry to be the bearer of bad news.

If you feel a clean installation from a Windows disk and then download all the drivers are better, I will go ahead and do that.
I feel that this is the best option. If I had this infection, this is exactly what I would do after I saved all of my personal files. You can safely save all of the files that you created, music, photos and the like but not any software. You will want to reinstall all of that. Hope that helps. :)
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  • 3 weeks later...

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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