Malwarebytes won't open, DDS files attatched

[MrCharlie]

Do you have your W7 dvd? MrC

[unluckylaptop]

I don't my laptop never came with a dvd. My laptop was recovered by an IT technician a while ago since then I have experienced a few problems

[MrCharlie]

OK, lets replace the file and see what happens.........

Please download OTL from one of the links below:

http://oldtimer.geekstogo.com/OTL.exe

http://www.itxassoci...T-Tools/OTL.exe

http://oldtimer.geekstogo.com/OTL.com (<---renamed version)

Save it to your desktop.

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

  
  :files
  C:\Windows\SysWOW64\msvbvm60.dll|C:\Windows\winsxs\x86_microsoft-windows-msvbvm60_31bf3856ad364e35_6.1.7600.16385_none_c25a1af6b30d72ee\msvbvm60.dll /replace
  :Commands
  [EMPTYJAVA]
  [emptytemp]
  [EMPTYFLASH]
  

  
  

• Then click the Run Fix button at the top
  
• Let the program run unhindered, when done it will say "Fix Complete press ok to open the log"
  
• Please post that log in your next reply. Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTL\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
  

MrC

[unluckylaptop]

I hope this is the right log:

All processes killed

========== FILES ==========

Unable to replace file: C:\Windows\SysWOW64\msvbvm60.dll with C:\Windows\winsxs\x86_microsoft-windows-msvbvm60_31bf3856ad364e35_6.1.7600.16385_none_c25a1af6b30d72ee\msvbvm60.dll without a reboot.

========== COMMANDS ==========

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Emma

->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

[EMPTYTEMP]

User: All Users

User: Default

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 0 bytes

User: Default User

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 0 bytes

User: Emma

->Temp folder emptied: 125366 bytes

->Temporary Internet Files folder emptied: 163329454 bytes

->Java cache emptied: 0 bytes

->Google Chrome cache emptied: 57757210 bytes

->Flash cache emptied: 6845 bytes

User: Public

->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 0 bytes

%systemroot%\System32 .tmp files removed: 0 bytes

%systemroot%\System32 (64bit) .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 14172 bytes

%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67630 bytes

RecycleBin emptied: 0 bytes

I tried reopening malwarebytes but the problem now is

roblem Event Name: InPageCoFire

Error Status Code: c0000185

Faulting Media Type: 00000003

Damaged file name: msvbvm60.dll

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 57dc

Additional Information 2: 57dc1304986dca9230289ffa64901279

Additional Information 3: 778d

Additional Information 4: 778db1297d3c3a634f8f10f7194d62a8

[MrCharlie]

Well here's what I see so far...

Your version of msvbvm60.dll is unique to your computer and it says it's damaged.

Reinstalling MB will usually correct this but in your case it hasn't.

If you Google the MD5# (which is kind of the id number of the file .........you come up with no hits.)

13F72380176F8380AD9204A6F056B6B0

This is mine off my XP computer and if you Google it, you'll get plenty of hits.

64B33CC5BF131DEF2721394CF9B3F8ED

Do you know someone that's running W7 so we can get a fresh copy of the file?

Both copies that you have are the same.

MrC

[unluckylaptop]

I might be able to track someone down or I can see if I can get some support from windows

[MrCharlie]

OK, I think we have to get resolved first.

Let me know, MrC

[unluckylaptop]

Thank you very much for your help

I will keep you posted

[MrCharlie]

OK MrC

[LDTate]

Glad we could help.

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