Jump to content

Redirect virus or HDD failure?


Recommended Posts

Hi everyone,

One of my home computers recently came down with a redirect virus. I ran MBAM which found 2 threats and removed them. This eliminated a great deal of the redirects that I was getting, but I still experienced some on occasion. I let this go, as it was not causing me too much trouble (dumb idea, I know) but recently ran into another problem. My computer has started shutting itself down (not cutting off as if having lost power, but actually closing applications itself and shutting down). This startled me so I ran MBAM again but it did not detect anything. This shut down incident happened again tonight, but this time gave me the winload.exe error upon restarting. I tried inserting my disc to recover the file, but it seems to do nothing. The hard drive windows is loaded on is also mysteriously missing from the drive window when running recovery from my Vista disc. The system is able to find my secondary storage hard drive, but I cannot seem to get it to locate my primary drive with the windows installation. I have checked all SATA/Power cables to be sure nothing came loose, and have verified that I am able to see my primary hard drive in BIOS, but nothing past that. At this point, it is merely booting to a blank screen with a flashing cursor, rather than giving me the winload.exe error (this started after attempting to load the drivers for my hard disk, as is suggested by the prompt if your Windows installation is not shown in the recovery window). My first instinct was that the hard drive may be dead, but the fact that I can see it in BIOS, AND it happened just as my computer decided to shut down on its own, presumably from whatever I was infected with, has me believing it is a little too much of a coincidence. Is there anything I can do at this point to either restore the functionality of the drive, or at least have my computer recognize it long enough to recover data from it? I realize this may be a bit outside of what is typically handled here at MBAM, but since the users seem to be quite knowledgeable, I figured it couldn't hurt to ask.

Thank you all in advance for you help!

Link to post
Share on other sites

  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.