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internet connection dropping, rest of the house fine. Help please


fivealive
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So, I just got my computer back from repair yesterday, After reinstalling windows and getting everything up and running, I have noticed an issue where the network indicator near the clock shows i have no connection, the rest of the house is perfectly fine.

I checked the event viewer and it shows 3 logs.

The TCP/IP NetBIOS Helper service was successfully sent a stop control.

The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]

Comment: None

The second log shows:

The TCP/IP NetBIOS Helper service entered the stopped state.

The third one just says its running again.

Any idea what would cause this to happen. It says its planned But I didnt plan it. If anyone has any idea what service or what could be causing this I would be ethernally greatful.

Thanks in advance.

Fivealive

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Open a Command Prompt (execute; CMD.EXE )and in that window type;

ipconfig

Copy the output and paste in your reply

On a computer that is working, do the same.

In your reply, identify the results for the WORKING and NOT WORKING computers.

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I will run that when I get home, I'm on my cell phone right now writing this. I did more research for this issue and I think I might have found the problem, turns out the ethernet drivers where set to power management mode and they were set to turn off when not in use. Oddly enough though, I had just opened the internet browser when this happened.

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Turns out I was wrong. The issue just happened yet again. I also noticed that its roughly at the same time, event viewer shows the same message as last night. Here is the command prompt ipconfig information from the laptop that I'm having this issue on.

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\jay>ipconfig

Windows IP Configuration

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Link-local IPv6 Address . . . . . : fe80::3c9d:2ff6:ad1b:daa%11

IPv4 Address. . . . . . . . . . . : 192.168.0.16

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter isatap.{B3AFDB95-76CC-416C-9B0C-88FA7B50AB91}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:301c:417:3f57:ffef

Link-local IPv6 Address . . . . . : fe80::301c:417:3f57:ffef%17

Default Gateway . . . . . . . . . : ::

C:\Users\jay>

______________________________________________

Here is the info on a computer in the house i'm not having this issue on :

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\mom>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

IP Address. . . . . . . . . . . . : 192.168.0.12

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

C:\Documents and Settings\mom>

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  • Root Admin

Please download MiniToolBox, save it to your desktop and run it as Administrator.

http://www.bleepingc...itoolbox/dl/65/

Checkmark the following checkboxes:

Flush DNS

Report IE Proxy Settings

Reset IE Proxy Settings

Report FF Proxy Settings

Reset FF Proxy Settings

List content of Hosts

List IP configuration

List Winsock Entries

List last 10 Event Viewer log

List Installed Programs

List Devices

List Users, Partitions and Memory size.

List Minidump Files

Click Go and send back the Result.txt.

A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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I also tried doing a selective boot, I got the exact same error message as well as another issue. The synaptics pointing device was not showing up in the task bar near the clock, when I went into the alienware command console to see if I could start it up i got this.

System.IO.FileNotFoundException: Could not load file or assembly 'AlienTouch.XmlSerializers' or one of its dependencies. The system cannot find the file specified.

File name: 'AlienTouch.XmlSerializers'

at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)

at System.Reflection.RuntimeAssembly.LoadWithPartialNameInternal(AssemblyName an, Evidence securityEvidence, StackCrawlMark& stackMark)

at SYNCTRLLib.ISynDeviceCtrl.GetLongProperty(SynDeviceProperty eProperty)

at AlienLabs.TouchPad.Domain.Classes.TappingServiceClass.get_IsDisabledIfMouseAttached()

at AlienLabs.TouchPad.App.Presenters.TappingPresenter.refresh()

at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newTappingView()

at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newView(ViewType type)

at AlienLabs.TouchPad.App.Views.Classes.ViewRepositoryClass.newView(ViewType type)

at AlienLabs.TouchPad.App.Presenters.TouchPadPresenter.activate(ViewType type)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)

at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)

at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)

at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)

at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)

at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)

at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)

at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)

at System.Windows.Controls.Primitives.ToggleButton.set_IsChecked(Nullable`1 value)

at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.createViewLinkbyType(ViewType viewlinkItem)

at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.CreateViewLinks()

at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)

at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)

at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)

at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()

at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()

at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)

at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

WRN: Assembly binding logging is turned OFF.

To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.

Note: There is some performance penalty associated with assembly bind failure logging.

To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

-----------------------------------------------------------------------------------------------------

I think I have got it working though, i just navigated to the folder its located in and turned it on.

Still cant get that program to start though

_______________________

Not sure if its related or not but since I turned the real time protection off for a second on MSE to try and run that program, I have been getting this message in event viewer every time I reboot the computer.

Microsoft Antimalware Real-time Protection has restarted a feature. It is recommended that you run a full system scan to detect any items that may have been missed while this agent was down.

Feature: Network Inspection System

Reason: Real-time protection has recovered from an unknown failure. It is recommended that you run a quick scan.

_________________________

I'm only bring it up because it says its the Network inspection System

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The computer is now taking 5 minutes or more to boot up now, no idea why so, I have decided to just format the harddrive with the windows 7 disc instead of using the windows back up. I'm hoping this will fix all my issues. Once I'am finished I will let you know if that solved my issues.

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