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Infected with Virus - Malwarebytes won't clean completely

l3130

By l3130
in Resolved Malware Removal Logs

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l3130

l3130

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Posted

I’m not certain what type of computer virus I have, but Malwarebytes continually identifies two instances, but can’t clean completely them after reboot. Everything (software/virus files) is up to date and I’ve used the Chameleon utility multiple times with the same results.

I even removed the hard drive from the computer and used multiple packages to ID the offending virus, but everything reports a clean bill of health including Malwarebytes. Reinstalling the HD and the problem reappears.

Can someone help?

Thank you,

Below are the requested files:

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421

Run by Joni at 7:12:00 on 2012-10-10

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6038.4226 [GMT -4:00]

.

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe

C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\CA\PPRT\bin\ITMRTSVC.exe

C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe

C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\Constant Guard Protection Suite\IDVaultSvc.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

-netsvcs

C:\Windows\system32\conhost.exe

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe

C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe

C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files (x86)\SFT\GuardedID\GIDD.exe

C:\Program Files (x86)\TextBridge Pro Millennium\Bin\InstantAccess.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files (x86)\SFT\GuardedID\x64\GIDD.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Windows\system32\sppsvc.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

\\?\C:\Windows\system32\wbem\WMIADAP.EXE

C:\Windows\servicing\TrustedInstaller.exe

C:\Windows\system32\vssvc.exe

C:\Windows\System32\svchost.exe -k swprv

C:\Windows\system32\DllHost.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://xfinity.comcast.net/home/x/

uInternet Settings,ProxyOverride = *.local

mWinlogon: Userinit=userinit.exe,

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\IPS\IPSBHO.DLL

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

BHO: Constant Guard Protection Suite: {b84cdbe7-1b46-494b-a188-01d4c52deb61} - C:\ProgramData\White Sky, Inc\ID Vault\IEBHO1.12.829.1\NativeBHO.dll

BHO: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll

BHO: WeCareReminder Class: {d824f0de-3d60-4f57-9eb1-66033ecd8abb} - C:\ProgramData\WeCareReminder\IEHelperv2.5.0.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll

TB: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\coIEPlg.dll

uRun: [ComcastAntispyClient] "C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide

uRun: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe

mRun: [<NO NAME>]

mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"

mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [instantAccess] C:\Program Files (x86)\TextBridge Pro Millennium\Bin\InstantAccess.exe /h

mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

StartupFolder: C:\Users\Joni\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CONSTA~1.LNK - C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SCANPA~1.LNK - C:\ScanPanel\ScnPanel.exe

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab

TCP: Interfaces\{7F5BD218-549C-46E1-BD0B-CABBEE0285EC} : DhcpNameServer = 100.44.7.1 64.134.255.2 64.134.255.10

TCP: Interfaces\{7F5BD218-549C-46E1-BD0B-CABBEE0285EC}\16474777966696 : DhcpNameServer = 192.168.4.1 64.134.255.2 64.134.255.10

TCP: Interfaces\{7F5BD218-549C-46E1-BD0B-CABBEE0285EC}\24F4E45535 : DhcpNameServer = 192.168.1.1

TCP: Interfaces\{7F5BD218-549C-46E1-BD0B-CABBEE0285EC}\D496B6562E08993702960586F6E656 : DhcpNameServer = 172.26.38.1 172.26.38.2

TCP: Interfaces\{7F5BD218-549C-46E1-BD0B-CABBEE0285EC}\E4544574541425 : DhcpNameServer = 192.168.1.1

TCP: Interfaces\{7F5BD218-549C-46E1-BD0B-CABBEE0285EC}\F43586960702E4564777F627B6 : DhcpNameServer = 192.168.0.1

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL

Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

mASetup: {9191979D-821C-4EA8-B021-2DA1D859A7C5}-3Reg - C:\Program Files (x86)\SFT\GuardedID\gidi.exe /v

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll

BHO-X64: XFINITY Toolbar - No File

BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\coIEPlg.dll

BHO-X64: Symantec NCO BHO - No File

BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\IPS\IPSBHO.DLL

BHO-X64: Symantec Intrusion Prevention - No File

BHO-X64: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO-X64: SkypeIEPluginBHO - No File

BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

BHO-X64: URLRedirectionBHO - No File

BHO-X64: Constant Guard Protection Suite: {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\ProgramData\White Sky, Inc\ID Vault\IEBHO1.12.829.1\NativeBHO.dll

BHO-X64: Constant Guard Protection Suite - No File

BHO-X64: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll

BHO-X64: Updater For XFIN_PORTAL - No File

BHO-X64: WeCareReminder Class: {D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} - C:\ProgramData\WeCareReminder\IEHelperv2.5.0.dll

BHO-X64: WeCareReminder - No File

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll

BHO-X64: Yontoo Layers - No File

TB-X64: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll

TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\coIEPlg.dll

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

mRun-x64: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe

mRun-x64: [(Default)]

mRun-x64: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"

mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

mRun-x64: [GIDDesktop] C:\Program Files (x86)\SFT\GuardedID\gidd.exe /s

mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun-x64: [instantAccess] C:\Program Files (x86)\TextBridge Pro Millennium\Bin\InstantAccess.exe /h

mRun-x64: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

.

============= SERVICES / DRIVERS ===============

.

R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]

R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0502020.003\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0502020.003\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0502020.003\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0502020.003\SYMEFA64.SYS [?]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20120928.001\BHDrvx64.sys [2012-10-9 1385120]

R1 GIDv2;GIDv2;C:\Windows\system32\drivers\GIDv2.sys --> C:\Windows\system32\drivers\GIDv2.sys [?]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20121009.001\IDSviA64.sys [2012-10-9 513184]

R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]

R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]

R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0502020.003\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0502020.003\Ironx64.SYS [?]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0502020.003\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0502020.003\SYMNETS.SYS [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]

R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928]

R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-8-29 98208]

R2 AntiSpywareService;Comcast AntiSpyware;C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe [2009-6-17 616408]

R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2010-12-14 901184]

R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2010-12-14 974912]

R2 IDVaultSvc;CGPS Service;C:\Program Files (x86)\Constant Guard Protection Suite\IDVaultSvc.exe [2012-8-30 62064]

R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\5.2.2.3\ccsvchst.exe [2012-7-16 130008]

R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]

R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-8-29 1692480]

R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\system32\DRIVERS\TurboB.sys --> C:\Windows\system32\DRIVERS\TurboB.sys [?]

R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-8-29 2656280]

R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2010-12-14 1298496]

R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\system32\DRIVERS\btmaux.sys --> C:\Windows\system32\DRIVERS\btmaux.sys [?]

R3 btmhsf;btmhsf;C:\Windows\system32\DRIVERS\btmhsf.sys --> C:\Windows\system32\DRIVERS\btmhsf.sys [?]

R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-10 138912]

R3 iBtFltCoex;iBtFltCoex;C:\Windows\system32\DRIVERS\iBtFltCoex.sys --> C:\Windows\system32\DRIVERS\iBtFltCoex.sys [?]

R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]

R3 iwdbus;IWD Bus Enumerator;C:\Windows\system32\DRIVERS\iwdbus.sys --> C:\Windows\system32\DRIVERS\iwdbus.sys [?]

R3 MEIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]

R3 NETwNs64;___ Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETwNs64.sys --> C:\Windows\system32\DRIVERS\NETwNs64.sys [?]

R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]

R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]

R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-12-29 136176]

S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-3-31 250056]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-12-29 136176]

S3 Impcd;Impcd;C:\Windows\system32\drivers\Impcd.sys --> C:\Windows\system32\drivers\Impcd.sys [?]

S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\system32\drivers\intelaud.sys --> C:\Windows\system32\drivers\intelaud.sys [?]

S3 mbamchameleon;mbamchameleon;\??\C:\Windows\system32\drivers\mbamchameleon.sys --> C:\Windows\system32\drivers\mbamchameleon.sys [?]

S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-6-16 340240]

S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]

S3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== Created Last 30 ================

.

2012-10-10 11:07:25 20480 ------w- C:\Windows\svchost.exe

2012-10-10 02:49:28 36680 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys

2012-10-10 01:33:59 -------- d-----w- C:\Users\Joni\AppData\Roaming\SUPERAntiSpyware.com

2012-10-10 01:33:55 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com

2012-10-10 01:33:55 -------- d-----w- C:\Program Files\SUPERAntiSpyware

2012-10-10 01:24:39 -------- d-----w- C:\Users\Joni\AppData\Local\White_Sky,_Inc

.

==================== Find3M ====================

.

2012-09-07 21:04:46 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-08-15 01:29:47 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-08-15 01:29:47 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

.

============= FINISH: 7:17:11.56 ===============

******************************************************

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 12/22/2011 2:52:57 PM

System Uptime: 10/10/2012 7:06:05 AM (0 hours ago)

.

Motherboard: Dell Inc. | | 05TM8C

Processor: Intel® Core i5-2430M CPU @ 2.40GHz | CPU | 2401/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 577 GiB total, 531.085 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP72: 10/9/2012 8:37:13 PM - Windows Update

RP73: 10/10/2012 7:11:48 AM - Windows Update

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Reader X (10.1.3) MUI

Advanced Audio FX Engine

Apple Application Support

Apple Software Update

ASPCA Reminder by We-Care.com v5.0.5.1

CA Pest Patrol Realtime Protection

Constant Guard Protection Suite

Cozi

D3DX10

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Dell DataSafe Local Backup

Dell DataSafe Local Backup - Support Software

Dell DataSafe Online

Dell Getting Started Guide

Dell Home Systems Service Agreement

Dell Marketplace Webslice IE8

Dell MusicStage

Dell PhotoStage

Dell Stage

Dell VideoStage

Dell Webcam Central

DirectX 9 Runtime

eBay

Google Earth

Google Update Helper

GuardedID

Intel PROSet Wireless

Intel® Control Center

Intel® Management Engine Components

Intel® Processor Graphics

Intel® WiDi

Internet Explorer

Java Auto Updater

Java 6 Update 32

Junk Mail filter update

Malwarebytes Anti-Malware version 1.65.0.1400

MEM48U

Mesh Runtime

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Student 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Norton Security Suite

PhotoShowExpress

QuickTime

Realtek High Definition Audio Driver

Roxio Activation Module

Roxio BackOnTrack

Roxio Burn

Roxio Creator Starter

Roxio Express Labeler 3

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Extended (KB2416472)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)

Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition

Skype Toolbars

Skype™ 5.10

Sonic CinePlayer Decoder Pack

TextBridge Pro Millennium

TrustedID

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2473228)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Windows Live Communications Platform

Windows Live Essentials

Windows Live Installer

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

XFINITY Toolbar

.

==== Event Viewer Messages From Past Week ========

.

10/9/2012 9:01:51 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

10/9/2012 8:58:06 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

10/9/2012 8:57:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

10/9/2012 8:57:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

10/9/2012 8:57:21 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

10/9/2012 8:57:20 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

10/9/2012 8:57:10 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

10/9/2012 8:57:00 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff800031926ea, 0x0000000000000001, 0x0000000000000018). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 100912-35615-01.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

10/9/2012 8:56:57 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Windows Malicious Software Removal Tool x64 - August 2012 (KB890830).

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Update for Windows 7 for x64-based Systems (KB2732487).

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition.

10/9/2012 8:38:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2722913).

10/10/2012 7:14:47 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070641: Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition.

10/10/2012 7:13:39 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Installer service to connect.

10/10/2012 7:13:39 AM, Error: Service Control Manager [7000] - The Windows Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

10/10/2012 7:13:39 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}

10/10/2012 7:09:22 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

.

==== End Of File ===========================

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MrCharlie

MrCharlie

Posted
Posted

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

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l3130

l3130

Posted
  • Author
Posted

MrCharlie,

Thanks for offering your help and support.

I want to make certain I fully understand “Quit all running programs”.

1) Does this mean all the applications that appear in Windows Task Manager, Application? or 2) does this mean to terminate antivirus programs (Norton in this case) and others that start automatically, but don’t show in Windows Task Manager, Application? If number 2, I'm not exactly certain how to identify all of them.

Thanks,

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l3130

l3130

Posted
  • Author
Posted

Here's the RKrepot....

RogueKiller V8.1.1 [10/03/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website: http://tigzy.geekstogo.com/roguekiller.php

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Joni [Admin rights]

Mode : Scan -- Date : 10/10/2012 17:12:13

¤¤¤ Bad processes : 1 ¤¤¤

[sVCHOST] svchost.exe -- \\.\globalroot\systemroot\svchost.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : Root.MBR ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK6475GSX +++++

--- User ---

[MBR] 766f35feb751050c1141c93f447de2a9

[bSP] dea9defa67a18cc486b8c709b2ee22f0 : Windows Vista MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 101 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 212992 | Size: 20000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 41172992 | Size: 590375 Mo

User != LL1 ... KO!

--- LL1 ---

[MBR] 13f51560750c6197d8d05164a795e359

[bSP] dea9defa67a18cc486b8c709b2ee22f0 : Windows Vista MBR Code

Partition table:

1 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 101 Mo

2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 212992 | Size: 20000 Mo

3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 41172992 | Size: 590375 Mo

User != LL2 ... KO!

--- LL2 ---

[MBR] 13f51560750c6197d8d05164a795e359

[bSP] dea9defa67a18cc486b8c709b2ee22f0 : Windows Vista MBR Code

Partition table:

1 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 101 Mo

2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 212992 | Size: 20000 Mo

3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 41172992 | Size: 590375 Mo

Finished : << RKreport[1].txt >>

RKreport[1].txt

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MrCharlie

MrCharlie

Posted
Posted

Please download Listparts64

Run the tool, click Scan and post the log (Result.txt) it makes

~~~~~~~~~~~~~~~~~~~~~

Next............

Please read the directions carefully so you don't end up deleting something that is good!!

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
    image000q.png
  • Put a checkmark beside loaded modules.
    2012081514h0118.png
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
    2012081517h0349.png
  • Click the Start Scan button.
    19695967.jpg
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
    67776163.jpg
    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    62117367.jpg
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

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l3130

l3130

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I'm in the middle of following the instructions above and have a question.

TDSSKiller found five threats:

Unsigned file Service Bluetooth, Device Monitor (Skip)

Unsigned File Service: Bluetooth Medium Service (Skip)

Unsigned File Service: Bluetooth OBEX Service (Skip)

Rootkit.Boot. Pihar.c Physical Drive: \Device\Harddisk0\DR0 Malware Object High Risk (Cure)

TDSS File System Physical Drive; \Device\Harddisk0\DR0 Suspicious object, medium Risk (Skip)

Do I change the Rootkit.Boot. Pihar.c.... Defualt from Cure to Skip? or leave it at Cure. (The earlier directions implied to change it to skip for anything with the Device\Harddisk0\DR0, but this seems counterintuitative given it is listed as High Risk.

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l3130

l3130

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First off thanks for the clarification above.

When rebooting in the final stage of cleaning (tdsskiller) a blue screen data dump error occurred. (not certain if this detail is meaningful).

Results File

ListParts by Farbar Version: 02-10-2012

Ran by Joni (administrator) on 10-10-2012 at 20:21:51

Windows 7 (X64)

Running From: C:\Users\Joni\Desktop

Language: 0409

************************************************************

========================= Memory info ======================

Percentage of memory in use: 40%

Total physical RAM: 6038.17 MB

Available physical RAM: 3573.94 MB

Total Pagefile: 12074.53 MB

Available Pagefile: 9036.34 MB

Total Virtual: 8192 MB

Available Virtual: 8191.89 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:576.54 GB) (Free:527.95 GB) NTFS

Disk ### Status Size Free Dyn Gpt

-------- ------------- ------- ------- --- ---

Disk 0 Online 596 GB 2048 KB

Partitions of Disk 0:

===============

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 OEM 101 MB 31 KB

Partition 2 Primary 19 GB 104 MB

Partition 3 Primary 576 GB 19 GB

======================================================================================================

Disk: 0

Partition 1

Type : DE

Hidden: Yes

Active: No

There is no volume associated with this partition.

======================================================================================================

Disk: 0

Partition 2

Type : 07

Hidden: No

Active: Yes

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 1 RECOVERY NTFS Partition 19 GB Healthy System (partition with boot components)

======================================================================================================

Disk: 0

Partition 3

Type : 07

Hidden: No

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 2 C OS NTFS Partition 576 GB Healthy Boot

======================================================================================================

==========================================================

TDL4: custom:26000022

****** End Of Log ******

Only 2 Files were created by tdsskiller

TDSSKiller.2.8.10.0_10.10.2012_20.25.39_log.txt

TDSSKiller.2.8.10.0_10.10.2012_20.29.32_log.txt

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MrCharlie

MrCharlie

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OK, please do this......

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:



    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

    [*]Select Command Prompt

    [*]In the command window type in notepad and press Enter.

    [*]The notepad opens. Under File menu select Open.

    [*]Select "Computer" and find your flash drive letter and close the notepad.

    [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

    [*]The tool will start to run.

    [*]When the tool opens click Yes to disclaimer.

    [*]Press Scan button.

    [*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message.

    [*]Type exit and reboot the computer normally

    [*]Please copy and paste the FRST.txt in your reply.

MrC

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l3130

l3130

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I'm traveling and don't have access to Windows Installation Disks. So I'm guessing I can not perform this option and will have to wait for a few days to follow this step.

Can this be any Windows 7 installation disk or something specific to this computer? (maybe someone local has something I can borrow)

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l3130

l3130

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I didn't know there were options, so I didn't try anything after previewing the requirements of the Windows Installation Disk... Didn't want to start something I couldn't compelte for fear it would cause further problems.

So I should download the farbar first and give the "To enter System Recovery Options from the Advanced Boot Options:" first?

If the step above works I won't need the installation disk?

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MrCharlie

MrCharlie

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Posted
So I should download the farbar first and give the "To enter System Recovery Options from the Advanced Boot Options:" first?

If the step above works I won't need the installation disk?

Yes give that a try and it's just going to produce a log.

If it works you won't need the disk.

MrC

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l3130

l3130

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My luck! When shutting down Windows decided to upgrade 30 items. (I had the computer turned off for several weeks knowing I had this virus) When the system finally loaded all the updates and restarted I got "USER ACCOUNT CONTROL" pop-up that I'm looking for guidance on. Crap!!!! I planned on typing all the info here, but the window closed to quickly for me to write all the details down. It looked like the hard disk was trying to change an MRE file or something.

I'll proceed with the directions listed above and hope for the best.

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MrCharlie

MrCharlie

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The scan looks OK...please do this.......

Run TDSSKiller again and choose Delete for this one only:

20:48:45.0506 5540 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user

20:48:45.0506 5540 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip

~~~~~~~~~~~~~~~~~~

Then.........

Please Update and run a Quick Scan with MBAM, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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l3130

l3130

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MrCharlie,

It looks like success!

The first Malwarebytes scan after using tdsskiller identified 1 infection. It was successfully cleaned on reboot. Additional scans (both quick and full) report all is clear.

I do have one final question. Shortly after reboot I get a User Account Control pop-up window with the following detail:

Program Name: Microsoft Corp

Verified publisher: Microsoft Corportation

File Origin: Hard drive on this computer

Program location "c:\windows\Syustem32\MRT.exe" /R /RE

This seems highly suspicious and I've been hitting No each time to prevent it from running. If it is this virus trying to restart is there a way to prevent it from running?

I'm overly cautious at this point as I value the time and effort you have given to help me with this problem and don't want to undo all the hard work.

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l3130

l3130

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I let it run as instructed and it looks like it was legit.

Malicious Software Removal Tool had the following detail:

Malware: Trojan:DOS/Alureon.A

Status: Partially Removed

Is the Virus name above the one I was infected with?

Thank you very much for your effort MrCharlie! You're a good man.

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