unable to load print drivers

[duerrl]

I have two Lexmark printers -- in different states on different networks. Both printers were successfully loaded and working until a few days ago. I uninstalled and tried to reinstall the printer software, receiving a message that the printer was ready. But it doesn't show up under printers in control panel and when I tried to add it, it doesn't find it on the network. I had Lexmark remote into my computer and they are telling me that the printer drivers won't load properly.

Any help that you can provide would be greatly appreciated. Have already run Malware bytes (nothing found). Ran dds, here are the results:

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.1

Run by lynne at 0:00:07 on 2012-10-05

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3036.1547 [GMT -4:00]

.

AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}

SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Program Files\Fingerprint Sensor\AtService.exe

C:\Windows\system32\svchost.exe -k rpcss

c:\Program Files\Microsoft Security Client\MsMpEng.exe

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV.exe

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\atieclxx.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\IDT\WDM\aestsrv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Microsoft\BingBar\SeaPort.EXE

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Broadcom\MgmtAgent\BrcmMgmtAgent.exe

C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe

C:\Windows\system32\lxdxcoms.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\DriverUpdate\DriverUpdate.exe

C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\Dell\MediaDirect\PCMService.exe

C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Program Files\Lexmark 3600-4600 Series\lxdxMsdMon.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Windows\system32\wuauclt.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe

c:\Program Files\Microsoft Security Client\NisSrv.exe

C:\Windows\system32\lxdicoms.exe

C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe

C:\ProgramData\Clickfree\C2SMB_M\UACProxy.exe

C:\ProgramData\Clickfree\C2SMB_M\UACProxy.exe

C:\ProgramData\Clickfree\C2SMB_M\reminder\SacReminder.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://swagbucks.com/

uInternet Settings,ProxyOverride = *.local

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre7\bin\ssv.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun

uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [sacReminderHDDV2] c:\programdata\clickfree\c2smb_m\reminder\SacReminder.exe

mRun: [Apoint] c:\program files\delltpad\Apoint.exe

mRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun

mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2

mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"

mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [sysTrayApp] c:\program files\idt\wdm\sttray.exe

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"

mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"

mRun: [iAStorIcon] c:\program files\intel\intel® rapid storage technology\IAStorIcon.exe

mRun: [HF_G_Jul] "c:\program files\avg secure search\HF_G_Jul.exe" /DoAction

mRun: [ROC_ROC_JULY_P1] "c:\program files\avg secure search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [lxdxmon.exe] "c:\program files\lexmark 3600-4600 series\lxdxmon.exe"

mRun: [lxdxamon] "c:\program files\lexmark 3600-4600 series\lxdxamon.exe"

mRun: [lxdimon.exe] "c:\program files\lexmark 3500-4500 series\lxdimon.exe"

mRun: [lxdiamon] "c:\program files\lexmark 3500-4500 series\lxdiamon.exe"

mRun: [FaxCenterServer] "c:\program files\\lexmark fax solutions\fm3032.exe" /s

mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\users\lynne\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe

StartupFolder: c:\users\lynne\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: ConsentPromptBehaviorUser = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL

Trusted Zone: intuit.com\ttlc

DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} - hxxp://i.dell.com/images/global/js/scanner/SysProExe.cab

DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} - hxxp://webeffective.keynote.com/applications/pconnector/download/ConnectorLauncher.cab

DPF: {682C59F5-478C-4421-9070-AD170D143B77} - hxxp://www.dell.com/support/troubleshooting/Content/Ode/pcd86.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_04-windows-i586.cab

DPF: {CAFEEFAC-0017-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_04-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_04-windows-i586.cab

DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.5.0.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://meet-dbm.webex.com/client/T27L10NSP11EP5/webex/ieatgpc1.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.1.1 71.242.0.12

TCP: Interfaces\{2ECC6046-01FD-413B-B74A-B9786EF7DA22} : DhcpNameServer = 192.168.1.1 71.242.0.12

TCP: Interfaces\{FB6D0066-77EF-4695-9995-98949B433C9F} : DhcpNameServer = 192.168.1.1 71.242.0.12

Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll

.

============= SERVICES / DRIVERS ===============

.

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-8-30 193552]

R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-7-27 63960]

R2 AESTFilters;Andrea ST Filters Service;c:\program files\idt\wdm\AEstSrv.exe [2009-3-17 81920]

R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2012-5-29 176128]

R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-10-16 1668344]

R2 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\SeaPort.EXE [2011-10-13 249648]

R2 BrcmMgmtAgent;Broadcom Management Agent;c:\program files\broadcom\mgmtagent\BrcmMgmtAgent.exe [2010-6-29 127488]

R2 CFUACProxy_c2smb_m;CFUACProxy_c2smb_m;c:\programdata\clickfree\c2smb_m\UACProxy.exe [2011-12-7 83792]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files\intel\intel® rapid storage technology\IAStorDataMgrSvc.exe [2012-5-29 13336]

R2 IHA_MessageCenter;IHA_MessageCenter;c:\program files\verizon\iha_messagecenter\bin\Verizon_IHAMessageCenter.exe [2011-10-28 290832]

R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2011-8-25 13672]

R2 lxdi_device;lxdi_device;c:\windows\system32\lxdicoms.exe -service --> c:\windows\system32\lxdicoms.exe -service [?]

R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?]

R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2012-3-20 99272]

R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2012-1-23 92592]

R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2012-5-29 5586432]

R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2012-5-29 209920]

R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdLH3.sys [2012-5-29 97296]

R3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\drivers\dc3d.sys [1999-12-31 45288]

R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2009-3-17 54784]

R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2010-12-1 349224]

R3 NETwNv32;___ Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETwNv32.sys [2011-11-17 7346176]

R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2012-9-12 287824]

R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2012-5-29 133632]

R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2012-5-29 280096]

S2 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-10-21 196176]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\docklogin.exe --> c:\program files\dell\delldock\DockLogin.exe [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-13 135664]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-13 135664]

S3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2009-3-17 3663360]

S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [2012-5-29 12984]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2008-1-20 16896]

.

=============== Created Last 30 ================

.

2012-10-05 03:31:48 -------- d-----w- C:\lexmark

2012-10-05 03:29:24 713784 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\nisbackup\gapaengine.dll

2012-10-05 03:29:23 740784 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{d76d573c-e76f-4c8e-b5d2-c73408a5e66f}\gapaengine.dll

2012-10-05 03:27:43 6980552 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{e3a8b100-8be6-4835-bd0a-5235d2f6f262}\mpengine.dll

2012-10-05 03:25:59 532480 ----a-w- c:\windows\system32\tmp4642.tmp

2012-10-05 03:20:56 45056 ----a-w- c:\windows\system32\LXF3PMON.DLL

2012-10-05 03:20:56 32768 ----a-w- c:\windows\system32\LXF3FXPU.DLL

2012-10-05 03:20:11 -------- d-----w- c:\program files\Lexmark Fax Solutions

2012-10-04 00:45:53 6980552 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2012-10-03 22:19:19 40960 ----a-w- c:\windows\system32\lxdxvs.dll

2012-10-03 22:17:05 1645320 ----a-w- c:\windows\system32\gdiplus.dll

2012-10-03 22:17:00 12288 ----a-w- c:\windows\system32\lxdxwupd.exe

2012-10-03 22:17:00 102400 ----a-w- c:\windows\system32\lxdxwupd.dll

2012-10-03 22:08:29 -------- d-----w- c:\programdata\lx_cats

2012-10-03 22:05:23 -------- d-----w- c:\program files\Lexmark Toolbar

2012-10-03 21:30:04 -------- d-----w- c:\users\lynne\appdata\local\LogMeIn Rescue Applet

2012-10-03 02:40:46 409600 ----a-w- c:\windows\system32\lxdxcoin.dll

2012-09-21 00:46:04 -------- d-sh--w- C:\$RECYCLE.BIN

2012-09-14 00:04:16 1545564 ----a-w- c:\programdata\SPLFC2B.tmp

2012-09-09 20:29:28 73136 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-09-09 20:29:28 696240 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-09-09 19:31:41 -------- d-----w- c:\users\lynne\appdata\local\Google

2012-09-09 17:38:02 -------- d-----w- c:\users\lynne\appdata\local\Apple Computer

2012-09-09 17:37:23 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys

2012-09-09 17:37:23 107368 ----a-w- c:\windows\system32\GEARAspi.dll

2012-09-09 17:36:29 -------- d-----w- c:\program files\iPod

2012-09-09 17:36:27 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

2012-09-09 17:36:27 -------- d-----w- c:\program files\iTunes

2012-09-09 17:35:41 -------- d-----w- c:\users\lynne\appdata\local\Apple

2012-09-09 17:34:36 -------- d-----w- c:\program files\Bonjour

2012-09-09 01:32:25 713784 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{43dd9178-5db4-4ce0-bad9-be64ec914082}\gapaengine.dll

2012-09-09 01:29:09 -------- d-----w- c:\program files\Microsoft Security Client

2012-09-08 23:50:59 7022536 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{41584266-070f-42ff-ae0a-a70a40c57908}\mpengine.dll

2012-09-08 00:19:11 -------- d-----w- c:\program files\ESET

2012-09-07 00:08:39 221568 ----a-w- c:\windows\system32\drivers\netio.sys

2012-09-06 23:37:01 -------- d-----w- c:\users\lynne\appdata\local\temp

2012-09-06 23:01:19 -------- d-----w- c:\program files\Reimage

2012-09-06 23:01:18 -------- d-----w- c:\programdata\Reimage Express

2012-09-06 23:00:56 -------- d-----w- c:\programdata\Babylon

2012-09-06 23:00:55 -------- d-----w- c:\users\lynne\appdata\roaming\Babylon

.

==================== Find3M ====================

.

2012-10-05 03:15:11 12984 ----a-w- c:\windows\system32\drivers\SWDUMon.sys

2012-09-07 21:04:46 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-08-31 02:03:50 99272 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys

2012-08-31 02:03:50 193552 ----a-w- c:\windows\system32\drivers\MpFilter.sys

.

============= FINISH: 0:01:16.44 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume3

Install Date: 3/17/2009 5:39:43 AM

System Uptime: 10/4/2012 11:13:41 PM (1 hours ago)

.

Motherboard: Dell Inc. | | 0P132H

Processor: Intel® Core™2 Duo CPU T6400 @ 2.00GHz | U2E1 | 2000/533mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 283 GiB total, 205.398 GiB free.

D: is FIXED (NTFS) - 15 GiB total, 8.425 GiB free.

E: is CDROM (CDFS)

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

ABBYY FineReader 6.0 Sprint

Adobe Flash Player 11 ActiveX

Adobe Reader X (10.1.4)

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Bonjour

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

Catalyst Control Center Localization Chinese Standard

Catalyst Control Center Localization Chinese Traditional

Catalyst Control Center Localization Danish

Catalyst Control Center Localization Dutch

Catalyst Control Center Localization Finnish

Catalyst Control Center Localization French

Catalyst Control Center Localization German

Catalyst Control Center Localization Italian

Catalyst Control Center Localization Japanese

Catalyst Control Center Localization Korean

Catalyst Control Center Localization Norwegian

Catalyst Control Center Localization Portuguese

Catalyst Control Center Localization Russian

Catalyst Control Center Localization Spanish

Catalyst Control Center Localization Swedish

ccc-core-static

ccc-utility

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

Compatibility Pack for the 2007 Office system

Dell Driver Download Manager

Dell Touchpad

Dell Video Chat (remove only)

Docs Opener 0.1

ESET Online Scanner v3

Google Toolbar for Internet Explorer

Google Update Helper

GoToAssist 8.0.0.514

IDT Audio

Integrated Webcam Driver (1.06.03.0309)

Intel® Rapid Storage Technology

ITECIR Driver

iTunes

Java Auto Updater

Keynote Connector

Lexmark 3500-4500 Series

Lexmark 3600-4600 Series

Lexmark Fax Solutions

Live! Cam Avatar Creator

Malwarebytes Anti-Malware version 1.65.0.1400

MediaDirect

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Home and Student 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Security Client

Microsoft Security Essentials

NTREGOPT 1.1j

Reimage Express

RICOH Media Driver ver.2.07.01.00

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition

Skins

TomTom HOME 2.8.3.2499

Trusted Software Assistant

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

WebEx

WildTangent Games

Windows Live Essentials

Yahoo! Software Update

Yahoo! Toolbar

.

==== Event Viewer Messages From Past Week ========

.

9/30/2012 4:48:20 PM, Error: Microsoft-Windows-PrintSpooler [6161] - The document http://www.mapquest....2e2aa2e8c135c60, owned by lynne, failed to print on printer Lexmark 3500-4500 Series (PA). Try to print the document again, or restart the print spooler. Data type: LEMF. Size of the spool file in bytes: 939712. Number of bytes printed: 0. Total number of pages in the document: 2. Number of pages printed: 1. Client computer: \\LYNNE-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.

9/29/2012 9:07:16 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.355.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x80244015 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

9/28/2012 5:42:29 PM, Error: EventLog [6008] - The previous system shutdown at 11:05:10 PM on 9/27/2012 was unexpected.

10/4/2012 3:02:57 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80246007: Cumulative Security Update for Internet Explorer 9 for Windows Vista (KB2744842).

10/4/2012 11:33:36 PM, Error: Service Control Manager [7030] - The lxdi_device service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

10/4/2012 11:16:08 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

10/4/2012 11:14:26 PM, Error: Service Control Manager [7000] - The Dock Login Service service failed to start due to the following error: The system cannot find the file specified.

10/3/2012 7:07:29 PM, Error: Service Control Manager [7034] - The lxdx_device service terminated unexpectedly. It has done this 1 time(s).

10/3/2012 7:06:17 PM, Error: Service Control Manager [7030] - The lxdx_device service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

10/2/2012 9:55:48 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the lxdiCATSCustConnectService service to connect.

10/2/2012 9:55:48 PM, Error: Service Control Manager [7000] - The lxdiCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

10/2/2012 8:57:01 PM, Error: Microsoft-Windows-PrintSpooler [6161] - The document _12-341.Duerr.roof.pdf, owned by lynne, failed to print on printer Lexmark 3500-4500 Series (PA). Try to print the document again, or restart the print spooler. Data type: RAW. Size of the spool file in bytes: 10543839. Number of bytes printed: 10543839. Total number of pages in the document: 6. Number of pages printed: 0. Client computer: \\LYNNE-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.

10/2/2012 10:27:19 PM, Error: cdrom [11] - The driver detected a controller error on \Device\CdRom0.

10/2/2012 10:12:02 PM, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

10/1/2012 4:49:32 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 0.0.0.0 for the Network Card with network address 0022FB2D7F2A has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

.

==== End Of File ===========================

[screen317]

Hi and welcome to Malwarebytes,

This isn't a malware issue. Please post instead in our PC Help forum. Could Lexmark not fix this issue??

[duerrl]

I did post it to the PC forum, they suggested cleaning the computer first. I've also been in touch with Lexmark, after doing a remote diagnostic they are telling me that Vista won't allow the drivers on the registry. And I've posted the same issue to Microsoft Forums. I just want to make sure there isn't malware somewhere because it worked fine until the past week.

[screen317]

Okay let's check for malware.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

• When the tool is finished, it will produce a report for you.
  
• Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

-screen317

[screen317]

Are you still with us? This topic will be closed in a few days if we do not hear back from you.

[screen317]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!