Cannot update

[Bluemoon12]

I had an older version of the software and noticed that the Update button was greyed out.

I was offline so I connected online and it was still greyed out.

So, i uninstalled the program and installed the current one from Cnet.

The update button is still greyed out and I noticed old logs were still there.

What should I do next?

Thanks, in advance.

[Bluemoon12]

Thank you for your quick response!

I followed your instructions and it worked, and I was able to update and do a full scan that did not show any problems.

After logging off the internet for a while and then back on again, I checked that the Update button is still functional and it is no longer clickable and is greyed out again.

Any idea why it did that?

[AdvancedSetup]

Please run the following mbam-check tool so that we can get a better look at what's going on.

Create an mbam-check log:

Download mbam-check.exe from here and save it to your desktop

http://data-cdn.mbam...1.10.0.1000.exe

Double-click on mbam-check.exe to run it. When done it should then open a log file

Please attach the log to your next reply, it should be on your desktop as "CheckResults.txt"

Next, please download DDS from one of the locations below and save it to your desktop.

here: http://download.blee...om/sUBs/dds.scr

or

here: http://download.blee...om/sUBs/dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

DDS.txt

Attach.txt

Save both reports to your desktop

Please attach the following logs in your next reply: DDS.txt and Attach.txt

You can ignore the note about zipping the Attach.txt file and just attach it to your reply.

Thank you

[Bluemoon12]

Thanks again for the quick response.

I tried right-clicking on the program shortcut and selecting "Enable as Administrator" and it opened properly and let me view the Updates. So, I guess that was all that I needed to do for now.

[daledoc1]

Hi, Bluemoon12;

Until AdvancedSetup returns, yes, one needs Admin privileges to update (or schedule tasks in PRO).

So, if you were logged in to your system from a standard user account, then you would need to do just as you did -- right-click and "run as administrator".

Glad you got it sorted out.

Let us know if you need anything else.

Best regards,

daledoc1

PS On a routine basis, Quick Scans should be all you need: What is the difference between the three scan types in Malwarebytes Anti-Malware?