Can't turn on Website blocking

[MThrow]

The title says it all. I have the Pro version and when I try to check "Website Blocking" it won't check it. It says i'm "Partially protected" under the "Protection" tab.

[daledoc1]

Hello and welcome, MThrow:

Sorry you are having a problem with the protection module.

Initially just reboot the computer once or twice, then open the program > protection tab > make sure "Start protection module with Windows" is checked & both the protection modules are checked (enabled). Note: on slower systems, you may need to wait up to 10 seconds for the change to occur, as it's a live change, not just a check mark. Reboot again.

If that doesn't resolve the issue, please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
  
• A couple of protection logs, if you have them
  
• DDS.txt from DDS
  
• Attach.txt from DDS
  

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.
  

[Tuffty442]

Good Afternoon,

I found this thread whilsts trying to solve the above poster's problem on my PC. I have tried rebooting the system three times, without success and so have followed you instructions as per above reply.

Initially, I did remove MBAM from my PC and then re-installed it. I was able to check the "enable malicious website blocking" but on next usage - up came the problem again.

Herewith relevant files:

Please note that I tried a "System restore" - without success)

Any help much appreciated

Regards

Tuffty442

CheckResults.txt

protection-log-2012-10-11.txt

protection-log-2012-10-12.txt

protection-log-2012-10-13.txt

DDS.txt

Attach.txt

[Firefox]

Tuffty442 Hello and It would have been better to start your own topic as not to confuse any intructions that will be given to the original poster. That being said, here is what you need to try on your computer.

Term Service is Manuel

Please do the following.

Click on START and type in CMD.EXE and when it shows on the menu right click over it and choose "Run as administrator"

Then type in or copy/paste the following and then press the Enter key on the keyboard.

sc config termservice start= demand

Then restart the computer and see if you're able to enable the protection module now.

Thanks

[AdvancedSetup]

Hello and welcome to Malwarebytes

Having the Termservice set to manual for XP and Windows 7 is normal and the default setting. Only Vista sets it to automatic

The issue appears to be that you're probably infected. The BFE (Base Filtering Engine) appears to be missing or broken.

==== Event Viewer Messages From Past Week ========

.

13/10/2012 15:39:27, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

13/10/2012 15:39:27, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891

13/10/2012 11:24:54, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

13/10/2012 11:24:54, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

13/10/2012 11:24:53, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

12/10/2012 22:14:58, Error: Microsoft-Windows-WMPNSS-Service [14365] - Proximity detection failed due to unknown error '0x80004004'. The best proximity time detected was -1 milliseconds.

.

==== End Of File ===========================

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[look4twho]

I had the same problem, all i did was open MalwareBytes, clicked on the "More Tools" tab and downloaded the anti-rootkit software. After it installs it scanned the system finding the reasons for this issue (being several unknown malware files in my recycle bin which was never detected), after that a simple reboot of the system got it working again.

I hope this helps