Malwarebytes found 4 infected files, now blue screen and unable to connect to Internet even in safe mode

[annber]

Hi, yesterday I ran malwarebytes, found 4 infected files and was asked to restart to complete removal, now can't even connect to the Internet on safe mode and I get a blue screen, can you please help?

[Maurice Naggar]

Hello annber and welcome to Malwarebytes forums.

It would help if you would mention what the infected files were. Do as much as you can of the following.

Try to restart the system & get to Advanced Boot Options & select Safe Mode With Networking.

Restart the computer.

As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

From there, use the up/down arrow-key and select Safe Mode With Networking.

Have lots of patience as Windows loads. Allow at least 5 minutes for it, i.e..infinite patience.

If you did manage that, then get for me the following reports. If you cannot do that, see the section below FRST.

Download DDS and save it to your desktop from http://download.bleepingcomputer.com/sUBs/dds.scr here

or http://download.bleepingcomputer.com/sUBs/dds.com or

http://www.infospyware.net/sUBs/dds

Disable any script blocker if your antivirus/antimalware has it.

Then double click dds.scr to run the tool.

DDS will run in a command prompt window and will take 3 to 4 minutes or so.

• When done, DDS will open two (2) logs:
• DDS.txt
• Attach.txt
• Save both reports to your desktop.

Please Copy & Paste contents of the following logs in your next reply:
DDS.txt
Attach.txt
~ ~ ~
FRST
For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    
  • Startup Repair
    
  • System Restore
    
  • Windows Complete PC Restore
    
  • Windows Memory Diagnostic Tool
    
  • Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Edited September 30, 2012 by Maurice Naggar

[Maurice Naggar]

Hello annber,

Are you still with me ? Do you still need help?

[Maurice Naggar]

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